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How do I fix an Active Desktop HTML error in Windows XP, IE 7 on a network with Windows 2003 Server?

Posted on 2008-10-15
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Last Modified: 2008-10-26
I manage a Windows 2003 Server environment.  The workstations run Windows XP and Internet Explorer 7.  Most users have no problem, but those created this past summer (approximately 120) get the following error when they login.
Active Desktop HTML error
The screen has about a 2 inch bar on the left side with some of the icons that belong in the tray.  If users insert a flash drive it is recognized, but there is no Safely Remove icon in the tray.
This is not a problem for the other 350 or so users, so it is not the workstations.  I looked at what Microsoft says about replacing the  mshtml.dll file, but that would affect everyone not just these problem users.
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Question by:Pat_P
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Expert Comment

by:sramesh2k
ID: 22742686
Hi Pat,

Open Control Panel, double-click Display.
Click the Desktop tab, and choose "Customize Desktop".
Select the "Web" tab
Delete all the items except "My current Home page"
Uncheck "My current Home page"
Click OK, and now select (None) as your Desktop background
Click OK and close the dialog.
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Accepted Solution

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Pat_P earned 0 total points
ID: 22772992
It was a corrupted profile on the server.  The profiles had to be renamed, so that a new one was created the next itme users logged in.  The other choice is to verify that the user has permission to open hte profile.
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Author Comment

by:Pat_P
ID: 22772998
I found an answer on my own.
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