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OS X Mail keeps losing password for checking email although stored in keychain

We have a user running OS X 10.4.11 and the Mail keeps asking for a password although the password has been saved in preferences and is also listed in the keychain as we have checked.  We constantly have to enter the password and eventually it takes.  What would cause this?  For some reason now that the user has an iphone it is occuring more than usual.
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jhyiesla
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Does it happen all of the time or are there times when it works OK?  

I have something similar going on running under 10.5.  As far as I can tell, the password is fine and is being saved OK.  In my situation, the password problem doesn't happen all of the time.  In fact I can go for days without this happening.  But then it will start and it might happen for several hours.  I've had it explained that it's most likely my ISP just not taking the password like it should; like it just isn't making the connection properly.  I was attempting to retrieve my email every  couple of minutes and it was suggested that I change that to a longer time frame.  That seems to have helped, but has not eliminated the problem.

Basically I am living with it.
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Eoin OSullivan
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