?
Solved

MYOB Printer Error 5

Posted on 2008-10-15
4
Medium Priority
?
2,437 Views
Last Modified: 2012-06-21
G'Day All,
  We have a site running Windows Server 2003 x64 as  a Terminal Server.  Running on this is MYOB Premiere 11.  Whenever anybody logs into the server and tries to print from within MYOB, they get a "Printer Error 5".  As far as MYOB is concerned, this is because Windows does not have any printer drivers installed.  This is not the case as the TS has at least 5 printer drivers installed and the logon scripts connect some more and set a default printer.

We have reinstalled printer drivers and tested printing from other applications and it is only MYOB with this issue.  Has anybody come across this before?  Any help would be greatly appreciated!

Cheers
0
Comment
Question by:comptech_engineering
  • 2
4 Comments
 
LVL 31

Accepted Solution

by:
Henrik Johansson earned 2000 total points
ID: 22732881
Error 5 is standard error code for permission denied, so check the permissions on the printer.

You say you have atleast 5 printer drivers, but is it for the corrent printer? If printer driver is missing, the driver will be automatically installed from the print server if user is permitted to do so. Disable the following policy setting to allow normal users to install printer drivers:
Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\Devices: Prevent users from installing printer drivers.
0
 
LVL 1

Author Comment

by:comptech_engineering
ID: 22763008
G'Day,
  Sorry for the delay.  I will be trying this later today and will let you know.

Thanks!
0
 
LVL 1

Author Closing Comment

by:comptech_engineering
ID: 31506591
Thanks for this.  Sorry for the delay, we've been exceptionally busy.  Cheers!
0
 

Expert Comment

by:sky_Dew
ID: 23781187
hi guys .. so how is this resolved ? i am also facing the same problem .. i cant seem to print when i am connected to the Terminal server via RDP . i had shared the printers on my end but when i need to print, it have a error 5 on the program
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I guess it is not common knowledge to most Wintel engineers/administrators: If you have an SNMP-based monitoring system in your environment (and it's common to have SNMP or Syslog) it's reasonably easy to enable monitoring of the Windows Event logs,…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…
This video tutorial shows you the steps to go through to set up what I believe to be the best email app on the android platform to read Exchange mail.  Get the app on your phone: The first step is to make sure you have the Samsung Email app on your …

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question