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Dear all,<br />
<br />
While trying to deploy Citrix Provision Server 4.5 at our campus, we encounter problems and seek for technical support from both Citrix and Asiasoft HK (their sole agent in Hong Kong). &nbsp;Both of them waste us a lot of time without answering our questions. &nbsp;They simply have no knowledge about the products they are selling.<br />
<br />
We want to seek for Complaints Emails Contacts of their Top Management, but are unable to search it from their website. &nbsp;Can anyone of you do me a favour and find a complaint channel for us?<br />
<br />
Thanks!<br />
<br />

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Dear all,

While trying to deploy Citrix Provision Server 4.5 at our campus, we encounter problems and seek for technical support from both Citrix and Asiasoft HK (their sole agent in Hong Kong).  Both of them waste us a lot of time without answering our questions.  They simply have no knowledge about the products they are selling.

We want to seek for Complaints Emails Contacts of their Top Management, but are unable to search it from their website.  Can anyone of you do me a favour and find a complaint channel for us?

Thanks!



Complaints Emails Contacts of Top Management

Citrix is the synonym for the virtualization and application infrastructure systems developed by the company of the same name. Main areas are application virtualization, Software-As-A-Service (SaaS), cloud-computing and networking. The two most well-known are Citrix XenApp or Citrix CloudPlatform.

Citrix

Network Management involves issues that are independent of specific hardware or software, including email policies, upgrade planning, backup scheduling and working with managed service providers for Desktop-As-A-Service (DaaS), Software-As-A-Service (SaaS) and the like through the use of tools, coupled with manufacturer standards, best practice guidelines, policies and procedures plus all other relevant documentation. Network management also includes monitoring, alerting and reporting, management reporting, planning for device or service updates, the backup of configurations, the setting of key performance indicators and measures (KPIs/KPMs), associated service level agreements and problem records as part of the IT Service Management (ITSM) framework.

Network Management

Virtualization is the act of creating a virtual (rather than actual) version of something, including (but not limited to) a virtual computer hardware platform, operating system (OS), storage device, or computer network resources. Virtualization is usually the creation of a system that executes separate from the underlying hardware resources, or the creation of an entire desktop for systems located elsewhere, similar to thin clients.