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Windows Vista 32 bit doesn't recognize flash cards, ipods, flash drives, etc.

Posted on 2008-10-15
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Last Modified: 2013-11-06
I just bought a new laptop off of newegg.

SPECS:
ASUS M70 Series M70Vm-X1 NoteBook
Intel Core 2 Duo T9400(2.53GHz)
17.0" Wide UXGA
4GB Memory
320GB HDD
5400rpm DVD Super Multi
NVIDIA GeForce 9600M GS
Windows Vista 32 bit (Hell if I know why they'd put a 32 bit system on a computer with 4 GB of ram)

Here's the link to the newegg purchase:  http://www.newegg.com/Product/Product.aspx?Item=N82E16834220346

I noticed immediately that my ipod was never recognized by the computer.  It doesn't show up in my computer (I have set it up to be used as a HDD, so that's not the problem).

I figured that it was just the ipod, but then I noticed that no one's ipod works, and flash drives are recognized and then disappear, and thumb drives, and SD Cards, etc.  Basically anything that uses USB or any other kind of external connection to the laptop doesn't read.

My main thought is that it's a software issue with Windows Vista (Which sucks in my opinion).

I heard that it might have been because a drive letter wasn't assigned, so I used "run" and typed in "compmgmt.msc" and ran it.  Clicked on the ipod (Which does show up and it says all is normal) and changed the drive letter, but it immediately disappears after changing it.

Same happens with any other kind of external storage device.

In Device Manager I see that there is one yellow exclamation point on "Microsoft WPD FileSystem Volume Driver".  After checking properties I see that it says:

This device cannot start. (Code 10)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

I tried uninstalling, updating drivers, etc. and it didn't do anything.

Another note:  It only shows up with problems when the ipod or external storage device is connected.

Basically, I love this laptop, but really need my USB ports to be functioning properly.  I hope ya'll can help.

I appreciate it.
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Question by:imatool
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by:joinaunion
ID: 22728982
Do you have latest bios and usb drivers?
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by:joinaunion
ID: 22728989
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Author Comment

by:imatool
ID: 22729706
well, I will be honest, I don't really know how updating a bios works.  Nor do I know which one I would need to download and install.  A little help please?

If I can tell you what drivers I have now, I would, but I really don't know where to find those 2 drivers specifically.

I think the bios is up to date, and same goes with the USB.  If you could tell me where i could find them on that link you included, that might help.  I see the bios ones, but I don't see a USB update.

Also, there's an ASUS update manager that says everything is up to date.  I know that those aren't always accurate, but I just figured you'd like to know.

Thanks for the reply so quickly.
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Expert Comment

by:joinaunion
ID: 22735351
If you click start programs do you have asus live update ,if so run asus update,then select update bios from internet.
http://support.asus.com/technicaldocuments/technicaldocuments_content.aspx?no=714
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by:joinaunion
ID: 22735513
Also when booting your computer press F2 key to enter bios in there check to make sure usb 2.0 in enabled it should be under advanced.
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Author Comment

by:imatool
ID: 22738136
Well, I entered the BIOS, but there was no option to enable usb 2.0.  I looked in all of the BIOS but I couldn't find anything, so that didn't work.

I downloaded the latest bios update from the site, and the program winflash didn't work correctly.  It said, "The file size of BIOS image is incorrect."

I'm not very comfortable using winflash, and the asus update says that everything is up to date, so I can't work with that either.

Other ideas?
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Author Comment

by:imatool
ID: 22738141
The BIOS I downloaded is located on this page: http://support.asus.com/download/download.aspx?model=M70Vm&os=24&SLanguage=en-us

it's the very first BIOS on the BIOS list.  It is called BIOS 209: Firmware Changes.

Just FYI
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Author Comment

by:imatool
ID: 22753848
Do you think that reinstalling windows might fix the problem?
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joinaunion earned 500 total points
ID: 22790184
Yes reinstall will almost work in every situation I was just trying not to have to do that but if it is the last resort then yes reinstall windows.Do you still have support disc?

Using the Recovery Partition:
1. Press [F9] during bootup (requires a Recovery Partition)
2. Press [Enter] to select Windows Setup [EMS Enabled]
3. Read the ASUS Preload Wizard screen and click Next.
4. Select a partition option and click Next. Partition options:
Recover Windows to first partition only.
This option will delete only the first partition, allowing you to keep other partitions, and create a new system partition as drive C.
Recover Windows to entire HD.
This option will delete all partitions from your hard disk drive and create a new system partition as drive C.
Recover Windows to entire HD with 2 partition.
This option will delete all partitions from your hard drive and create two new partitions C (60%) and D (40%).
5. Follow the on-screen instructions to complete the recovery process.
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Author Closing Comment

by:imatool
ID: 31506620
Well, since there was nothing else to be done, I realized that it was an error with the windows install.  Using the recovery partition I was able to restore the computer and get the USB ports working properly.  Thanks for your help.
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by:joinaunion
ID: 22854281
Glad to help:)
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