How do i send email to a domain email address that exists outside the LAN?

Posted on 2008-10-16
Last Modified: 2010-04-07

I have an SBS 2003 / Exchange 2003. One of the directors has gone ahead and set up a domain email address as a POP3 account in Outlook for an 'out of country' employee without telling me first!

All working fine but of course noone on the LAN can send email to this person without a bounce. How can quickly resolve this?

Many thanks
Question by:Broadnet_Systems
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
LVL 12

Expert Comment

ID: 22729116
Try adding  the external address as an e-mail enabled contact in the AD management console;

Author Comment

ID: 22729653

Thanks for the post. I should have been clearer sorry, ...Just to clarify... our email domain is say and Exchange is using a POP3 connector to download from individual user specified pop3's (ISP side) and our director has set up another pop3 (ISP side) and then got one of his mates to config a pop3 into Outlook 03 for!!

Paul is able to download mail sent from outside the LAN but from within all mail is bouncing because Paul isnt yet a user in AD.

Will your solution work in this instance?

Many thanks
LVL 12

Expert Comment

ID: 22729693
Should do - you are creating an AD object (the external mail account), but not an internal user - and he doesn't need to be a user in this instance
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 22729995
Have tried config but still receive the bounce below (loop?):

The following recipient(s) could not be reached:

      External Paul on 16/10/2008 12:48
            A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.  Contact your administrator.

Any ideas
LVL 12

Expert Comment

ID: 22730234
I've seen this before, when there are multiple connectors - both are using the same IP / port, so it's bouncing between the 2; on one, change from using smarthost to using dns to resolve.

Accepted Solution

Broadnet_Systems earned 0 total points
ID: 22730440
... will mean changing infrastructure and would be a real pain at the present time...

Would have recomended adding this user to the domain and him using OWA.... but i wasnt consulted first
..... Directors uh?!!

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question