How do i send email to a domain email address that exists outside the LAN?

Posted on 2008-10-16
Last Modified: 2010-04-07

I have an SBS 2003 / Exchange 2003. One of the directors has gone ahead and set up a domain email address as a POP3 account in Outlook for an 'out of country' employee without telling me first!

All working fine but of course noone on the LAN can send email to this person without a bounce. How can quickly resolve this?

Many thanks
Question by:Broadnet_Systems
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LVL 12

Expert Comment

ID: 22729116
Try adding  the external address as an e-mail enabled contact in the AD management console;

Author Comment

ID: 22729653

Thanks for the post. I should have been clearer sorry, ...Just to clarify... our email domain is say and Exchange is using a POP3 connector to download from individual user specified pop3's (ISP side) and our director has set up another pop3 (ISP side) and then got one of his mates to config a pop3 into Outlook 03 for!!

Paul is able to download mail sent from outside the LAN but from within all mail is bouncing because Paul isnt yet a user in AD.

Will your solution work in this instance?

Many thanks
LVL 12

Expert Comment

ID: 22729693
Should do - you are creating an AD object (the external mail account), but not an internal user - and he doesn't need to be a user in this instance
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Author Comment

ID: 22729995
Have tried config but still receive the bounce below (loop?):

The following recipient(s) could not be reached:

      External Paul on 16/10/2008 12:48
            A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients.  Contact your administrator.

Any ideas
LVL 12

Expert Comment

ID: 22730234
I've seen this before, when there are multiple connectors - both are using the same IP / port, so it's bouncing between the 2; on one, change from using smarthost to using dns to resolve.

Accepted Solution

Broadnet_Systems earned 0 total points
ID: 22730440
... will mean changing infrastructure and would be a real pain at the present time...

Would have recomended adding this user to the domain and him using OWA.... but i wasnt consulted first
..... Directors uh?!!

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