Cannot view pdf documents using Adobe Reader
Posted on 2008-10-16
I have a user who is having difficulty viewing pdf documents. Each time she opens a pdf document (either sent as as e-mail attachment in MS Outlook, or saved in her Personal Folder) she gets a message saying "select the encoding which makes your document readabe", with the options to select Windows, MS-DOS, or Other. Windows is the one selected by default, and ok-ing the dialog box produces garbled text. Trying any of the other options gives the same result ie the text is unreadable.
When the user logs on from another PC, she gets the same error message. I have re-created her profile folder on our domain controller. She can however, view a pdf document from the internet.
Your help will be much appreciated.