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I cannot remove email alias from my user's email accounts on Exchange Server? I already checked Recipient Policies

Posted on 2008-10-16
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Last Modified: 2012-06-27
I have one exchange server that I used to have all users using an email address like mycompany.org. Their domain name was mycompany.local and they also owned the public domain name of mycompany.com.

The public email they use to use was mycompany.org and so this was added as the default email address in the recipient policy. But since then we have changed everyone to use mycompany.com. Even though I have removed the reference to mycompany.org from the policy and now have mycompany.com set as the default email address, mycompany.org gets added as the default email address everytime the user profile updates through recipient policies or I create a new user on the domain.

Where is exchange still getting mycompany.org from? Did I forget to change something?
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Question by:nichiaiinc
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Expert Comment

by:RobinHuman
ID: 22729597
Is this address still showing in the recipient policy?
Try doing a rebuild of recipient update services and then update on both the domain and enterprise update policies.
Also, check which machine is your GC, and make sure that it is replicating properly.
(you may have to wait overnight for the microsoft scheduled system updater to run)
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LVL 42

Expert Comment

by:Paul Solovyovsky
ID: 22729598
Are the entries from the old domain email addresses?  Even though you removed it in recipient policies and added new one it probably did not propogate and it has the old one as the default.  

Try this:

Go to a user account in AD users and computers and manually assign the new domain as the thboxe default, uncheck the to propogate from reciipient policies.  If it stays with the new domain than it'w probably an issue of the new recipient policy not propogating correct to choose the new domain as the default domain under the users email address.
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Justin Durrant earned 2000 total points
ID: 22729963
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Author Comment

by:nichiaiinc
ID: 22957129
Thank you guys. Actually I used the links provided by jjdurrant to find the solution so I feel its only fair to award him the points.

thanks a bunch everyone!
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