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Mac:Office 2008 Microsoft word has encountered a problem and needs to close. All of the programs of Office do the same thing.

Posted on 2008-10-16
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Last Modified: 2012-05-05
I have an Imac that is new and I installed Mac Office:2008. I received the error that Microsoft office needs to close. I have uninstalled the program and the same thing happens. I had the same problem the first time I opened Firefox but it worked the second time.
Microsoft Error Reporting log version: 2.0
 
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-10-16 07:26:24 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.0.080409
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.1.0.080409
Crashed Module Offset: 0x0071f061
Blame Module Name: Microsoft Word
Blame Module Version: 12.1.0.080409
Blame Module Offset: 0x0071f061
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

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Question by:rowers
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Expert Comment

by:strung
ID: 22730560
Try re-installing, but before trying to open it, install the updates to bring it up to ver. 12.1.2:

http://www.entourage.mvps.org/index.html#update
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Expert Comment

by:strung
ID: 22730578
Actually, there is a more recent update, 12.1.3:  http://www.microsoft.com/mac/downloads.mspx
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Accepted Solution

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rowers earned 0 total points
ID: 23013225
This problem was solved by locating the Microsoft Office 2008:Mac preferences folder and deleting it. Apparently file coruption is common in Preferences folders. (Which there are manny Preferences folders)
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