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Windows could not start

Posted on 2008-10-16
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Last Modified: 2010-07-27
Getting this on boot:

Windows could not start because the following file is missing or corrupt:
\windows\system32zconfig\system
You can attempt to repair this file by starting Windows Setup using the original Setup CD-ROM.
Select 'r' at the first screen to start repair.

I don't have the recovery disks so my aim is to fix this problem if possible. It is a Fujitsu Siemens Amilo laptop running Windows XP Home Edition. Any help would be appreciated.
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Question by:Paulduberry
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16 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 22730489
if you have XP CD
Then use it,to repair your computer
follow the instructions, then click R at the first screen
type:
fixmbr and y when prompted
fixboot and y when prompted
chkdsk /p

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LVL 5

Expert Comment

by:minvis
ID: 22730503
get a copy af a windows xp home edition cd and boot it. now choose repair to access the recovery console.
In the recovery console you can manually copy the files or try fixboot, fixmbr, chkdsk to repair the OS.
Read more about recovery console: http://support.microsoft.com/kb/307654/en-us
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Expert Comment

by:minvis
ID: 22730525
That's funny the same thought at the same time... ;-)
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Accepted Solution

by:
flubbster earned 250 total points
ID: 22730669
You have 2 options. The first is the same as above, with the following procedure:

Boot to the Recovery Console. At the prompt, type in the following:

Rename C:\windows\system32\config\system c:\windows\systems32\config\system.bak
copy c:\windows\repair\system.bak c:\windows\system32\config\system

now reboot and see what happens.

Option 2:

If you have access to the internet and a cd burner on another system, do the following:

Download the Microsoft Diagnostic and Recovery Toolset (formerly known as ERD Commander)
http://www.microsoft.com/downloads/details.aspx?familyid=5D600369-0554-4595-8AB4-C34B2860E087&displaylang=en

Run the executable, which will create an ISO Image. Burn the ISO to a CD. Boot to the CD. You will be in a Windows environment where you can see all your files, attempt repairs, etc. It has a whole bunch of great utilities. This will make it easy to copy over the file you need from the repair folder in windows. Remember to rename the system.bak in the repair folder to just system.

Do what you need, then re-boot, making sure you remove the CD before it re-boots.

good luck!
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Author Comment

by:Paulduberry
ID: 22732515
After booting from ERD disk and copying the system hive from the repair folder to the config folder, the computer now starts to boot into Windows but comes up with an error that doesn't stay on the screen vedrfy long before rebooting back through the POST each time. It says  lsass.exe-system error and 'When trying to upadte a password, the return status indicates that the value provided as the current pssword is not correct. That's as much as it does right now. If I had the recovery software I would definately stop wasting any more time but I have to persist.
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LVL 17

Expert Comment

by:houssam_ballout
ID: 22733513
why you dont reset your password using:
home.eunet.no/pnordahl/ntpasswd/editor.html

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LVL 14

Expert Comment

by:igor-1965
ID: 22733834
This one worked for me (actually 30 minutes ago) http://www.kood.org/windows-password-renew/
If you booting up with BartPE / WinPE (and presumably with ERD) it works like a charm.
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Author Comment

by:Paulduberry
ID: 22739516
The error is happening when booting into windows not from ERD
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Expert Comment

by:igor-1965
ID: 22739736
Yes, I understood it. The suggestion was to boot up computer with ERD (Microsoft Diagnostic and Recovery Toolset) and run password renewal tool to change the administrator's password.
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Author Comment

by:Paulduberry
ID: 22740225
OK. I'll try that. Thanks.
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LVL 30

Expert Comment

by:flubbster
ID: 22740300
There is a good chance that you may have the Sasser virus also. The Sasser virus causes the exact error you are seeing. I would download the Symantec Removal Tool for Sasser (FixSasser) from here:

http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FxSasser.exe

Place it on a floppy or usb stick.

Disconnect from the internet on the problem PC.
Boot with ERD Coomander
Run the fix
Use ERD to reset the password if needed.
Reboot.
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Author Comment

by:Paulduberry
ID: 22740384
OK. I'm not stupid but I can't load the password renew software. I have plugged in a USB stick but it isn't recognized. . I then ejected the ERD disk and put password renew CD in and well you can guess. ERD stops working when the disk is ejected. Am I missing something here?
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LVL 14

Expert Comment

by:igor-1965
ID: 22740484
Yes. ERD does not support PnP - you have to insert USB key BEFORE you boot up computer with ERD.
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Author Comment

by:Paulduberry
ID: 22740511
Plugged in memory stick before booting from ERD. Can read it now but when I execute password renew and select windows target directory it says that 'This windows directory is currently in use or operating system is locking your access (might happen when using this tool outside WinPE, you can only add new user outside WinPE).
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LVL 14

Expert Comment

by:igor-1965
ID: 22740674
Damn ERD... Sorry, I don't know how to workaround this problem in ERD. I am afraid you will have to get another tool. The quickest (and probably must better than ERD) alternative is Ultimate Boot CD for Windows:  http://www.ubcd4win.com/downloads.htm

This CD contains the required password renewal tool (and hundreds other useful things).
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Author Closing Comment

by:Paulduberry
ID: 31506696
Thanks for everyone's help. ERD fixed my problem so the points go to the flubbster.  Respect.
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