Solved

Symantec Network Threat Protection is causing Clients to hang after Windows Updates

Posted on 2008-10-16
4
2,092 Views
Last Modified: 2013-12-09
After the windows updates were pushed out yesterday users are unable to login to their computers after rebooting (hangs on loading computer settings during login).  The 'fix' is to login with a local administratior and then the Symantec Threat protection box will appear asking if the change to the 'NTKernal' is valid.  I hit 'yes' and reboot and then users can login fine.  Obviously with several hundred clients on our network this is anything but ideal.

I'm also concerned about this happening over and over again with future windows updates.  Any thoughts or recommendations?
0
Comment
Question by:KCATA
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 4

Accepted Solution

by:
bmonroe44 earned 500 total points
ID: 22826757
I would create a new client installer package and omit the Network Threat Protection as this seems to be a huge problem in corp environments. You can the reinstall the package as a silent install and push it via share and batch file. This way you don't have to worry about the NTP. Otherwise, check with the symantec forums.
0
 
LVL 2

Author Closing Comment

by:KCATA
ID: 31506708
Thanks again for taking the time.
0
 
LVL 2

Author Comment

by:KCATA
ID: 22827911
Thanks for commenting, didn't think I'd get a bite. ;-)  Actually i have posted the exact question on the Symantec forums at the same time I posted here and got nothing there as well.  Removing Threat Protection does, of course, work to alleviate the issue, but was hoping for a solution that allowed me to keep the functionality.  It may well be what I end up havibng to do though.

I'll go ahead and accepty and close this just because it doesn't look like there's likely to be many more comments offered.  Thank you for taking the time to consider the question.
0
 
LVL 4

Expert Comment

by:bmonroe44
ID: 22830820
No problem. I know it is unfortunate that this product is so secure but it truely affects a networks overall performance. I allowed DNS and DHCP, etc and still had issues with some file sharing and even connectivity. This was the best solution that worked for me in the long run as there are other devices on that network that easily made up for the loss. Glad I could help.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
This article investigates the question of whether a computer can really be cleaned once it has been infected, and what the best ways of cleaning a computer might be (in this author's opinion).
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

622 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question