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Disappearing Calendar events in Exchange

Posted on 2008-10-16
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Last Modified: 2012-06-21
My users are complaining of disappearing Calendar events in Outlook.  It's not just recurring events, but other ordinary events too.  The user that lost his Calendar entries also has a PDA which uses ActiveSync.  
Given all that, my question is - where do I start on this?  What likely event ID's should I troll through?  The problem is that they want it solving quickly in a minimal amount of time, but I could be working on this one all night and still not pull up anything meaningful!
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Question by:Techdivision
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by:greesh_hem
greesh_hem earned 250 total points
ID: 22730781
For a single user what you could try is , you can either open Outlook using the /cleanviews switch or just reset the Day/Week/Month view. Note that resetting the view is a temporary fix wile using /cleanviews has a more lasting effect but wipes out all custom views.
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by:Techdivision
ID: 22730838
No, I'm sure that we're talking about Exchange server here, because this isn't the first user this has happened to on the network.  Any more ideas?
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by:WebSvrPro
WebSvrPro earned 250 total points
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No he is talking about local workstations and that will do the job if its local user related, so it might be worth trying just to rule out that it is the server for sure.
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Techdivision earned 0 total points
ID: 22795089
Right - I've tried that, and it definitely isn't Outlook related.  I've tested it in a few scenarios, and this is the patter I've come up with:
Jonathan is the PA to Garry and Thomas.  Let's say he schedules an appointment in for Garry - he can see both diaries.  It appears in his diary as confirmed, and then appears in Garry's as 'Tentative'.  At the same time, an e-mail is generated in Garry's Inbox saying that no response is required, even though the meeting's still 'Tentative', because it hasn't been accepted yet.  That would be annoying, but OK - except that then the meeting disappears (along with Flight details etc.) before our very eyes without anyone touching anything.  All I can think of is that Garry's PDA has synced and wiped it, but does anyone know what I should look for through the logs?  Oh, and it happens for Thomas too, btw.
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