I am having trouble sending mail.
we have a ticket system that runs on our webserver, emails sent to firstname.lastname@example.org are automatically piped into the system.
We also have a catchall account that is picked up by our exchange server.
I am trying to reply to the EXTERNAL account (email@example.com) so that i can reply to my tickets directly from Outlook, but every time i try to send i get the following error:
Your message did not reach some or all of the intended recipients.
Subject: RE: New Ticket - [SALES !YHE-462417]: another test [Scanned]
Sent: 16/10/2008 14:36
The following recipient(s) cannot be reached:
sales@domain on 16/10/2008 14:36
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
It seems to me that it's looking only on the internal network - i need to send it to our webserver so that it can be piped into the ticket system.
I am using Kayako SupportSuite for the ticket system.