Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Why are new emails showing up in OWA, but not in Outlook client?

Posted on 2008-10-16
8
Medium Priority
?
483 Views
Last Modified: 2012-05-05
Last night we restored our SBS 2003 server from tape after a disaster.  At first, it appeared that the Outlook clients were working correctly and matched OWA - I sent and received from both with no problems.  Today, users report not receiving emails in their Outlook, but if I check OWA, all is good.  I can still send/receive in OWA just fine.  Outlook says all folders synchronized, yet messages aren't showing up.  The issue is not isolated to one version of Outlook, as we have a mix of Outlook 2003 and 2007.

Thanks!
0
Comment
Question by:wega1985
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
8 Comments
 
LVL 32

Accepted Solution

by:
gupnit earned 2000 total points
ID: 22731930
Hi,
Recreate the Outlook Profile on one PC and see.
Thanks
Nitin
0
 

Author Comment

by:wega1985
ID: 22731977
What all does this entail?
0
 
LVL 32

Expert Comment

by:gupnit
ID: 22732016
Hi,
Sicne server was restored, I want to make sure that issue is not with old Outlook profiles and maybe issues
Thanks
Nitin
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 2

Expert Comment

by:WebSvrPro
ID: 22732197
Well you will want to check firstly that restoring a server is that your exchange settings are put back to their prevous state before your problem. I would have a feeling that they are comming in, but due to setting changes in the server that may have been put back to defults.

Did you have to rebuild the server or did you also restore the OS from Tape?
0
 

Author Comment

by:wega1985
ID: 22732227
Rebuilt server OS up to current SP level, then restored C, D and system state... seemingly successfully.  Recreating the profile seems like a probable solution.
I will try that later today.  Is this a good step-by-step?  http://www.howto-outlook.com/faq/newprofile.htm. If you have a better article let me know.
0
 
LVL 2

Expert Comment

by:WebSvrPro
ID: 22732287
Well, I would go along the lines of >

Login to old profile > Convert inbox to .pst

Create new profile> Set up with your rebuild configuration> .Import .PST file.

This way they will be able to see old mail, and recive new.

Thats the other thing that I can think of at this current time.
0
 

Author Comment

by:wega1985
ID: 22732326
Wouldn't they be able to see old mail regardless, as it's all stored on the Exchange server?  Or not...
0
 
LVL 32

Expert Comment

by:gupnit
ID: 22732361
See the Profiles could have been cached hence they are seeing them...it will take a minute to check by recreating the profile !
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
how to add IIS SMTP to handle application/Scanner relays into office 365.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question