New Blakcberry bes install - deleting emails

Hi,

I'm in the process of rolling out a new BES install, 4.1.9 on the Vodafone network in the UK.    I'm using Exchange 2003, with Outlook 2003 and 2007 clients running in cache mode.

I've installed BES onto a physical server (RIM refused to let me install on a virtual machine :( ).  The install has gone on ok and complete.  I've had 3 test devices so far.

The first problem i don't seem to be able to fix is a problem deleting emails.

Once the phone has been added onto the bes and has downloaded its emails, if i delete an email from the handset it correctly deletes from MS Outlook.

The problem is if i delete an email form Outlook, it stays on the phone.

Any ideas why this happens?

I thought the whole point was that the mailbox and device keeps in sync!?!?

my devices are a mix of pearls, curves and bold.


I would appreciate any advice you might have?

falsitAsked:
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amorgan2000Connect With a Mentor Commented:
If you delete a message in outlook it must stay in the deleted items folder until it has reconciled on the device.  If the you shift+delete or empty the deleted items folder before reconciliation has occurred (typically 20 minutes or less) then the message is "lost" and will stay on the device "forever".  
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mystics7Commented:
If you look on the blackberr device it self into your messages and click the blackberry butto (to left of the scroll wheel) select options, then select email reconcliation, you will see an option for "Delete ON :" makes sure that is selected to mailbox and handheld.
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falsitAuthor Commented:
yep, it's already on 'mailbox and handheld'.

any other ideas?
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mystics7Commented:
They only thing off the top of my head really quick..... working on 1 hour sleep last night..... is take Outllook out of cached mode and see if that resolves it, I came across this once on my CEO's computer
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falsitAuthor Commented:
but i want to use cached mode!... isn't this a major problem for RIM BlackBerry and BES?

cached mode is a great feature of outlook but turning it on breaks BES?!?!?


please say there's a work around?!?!
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mystics7Commented:
when you delete the email from outlook are you doing a shift+del, or just delete and let them stay in your deleted items?
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mystics7Commented:
also if you are perminatly deleting emails (shift+del) or emptying the deleted items before the BB syncs you can enable a feature in BES 4.1 to process perminatly deleted items if not already enable

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14142&sliceId=SAL_Public&dialogID=173668936&stateId=1%200%20173666361
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amorgan2000Commented:
Cached mode works perfectly fine with BES, it just may take 5 minutes more than the 20 minutes recommended by RIM before the Blackberry should have reconciled your deleted items.  
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falsitAuthor Commented:
I've already turned on the linked setting :(

I've tried deleting emails in outlook, by shift deleting and by emptying the deleted items folder.

all of them refuse to remove it off the device.

I'm now going to test a non-cached mode setup and see if that works, but even if its does i think it's a major failing with bes....not allowing cached-mode outlook clients.
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mystics7Commented:
you don't want to use the shift del or empty the deleted items. BES needs to see the email has been moved to another folder or deleted items to remove it form the messages on the blackberry device. The link to RIMS website was to show how to combat that. I would turn off cached mode and test by sending and email and then make sure it is in the deleted items and wait to see if it deletes of the BB. If it does then renable cached mode, (like amorgan2000 said it does work with it) and see if the problem comes back or goes away. trying to rule out what the cause is, to come to a resolution for the problem.
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mystics7Commented:
if you shift+del the email from outlook it will not say on the device for ever i do this everyday out of old habits and then just delete them off the device. I have had BB curve, pearl, 8703 and now a 8830 WE and have never had this problem on BES 4.0 and 4.1 with sprint or verizon. So you can delete them if you shift+delete or empty deleted items before the BB syncs
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amorgan2000Commented:
Correct.  They stay on the device until you delete them manually.  But why delete them twice?!

There is a Hard Delete features with 4.1 that allows this to work.  But in my experience, it doesn't always work.
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mystics7Commented:
you can use outlook cached mode with BES & BB's. delete an email WITH OUT using shift+del, letting it go into your delete items folder and see if that deletes the email on the BB, try this in cached mode and with cached mode of. remember it can take a few minutes to delete of the device. you can always on the device when you are in your messages click the blackberry button and select Reconsile now.
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falsitAuthor Commented:
ok, how about this for a problem.

my outlook has many rules to auto file emails as the are delivered to me.   within outlook inbox they are automatiically moved to a sub folder, however on my BB Curve the rules are not in effect.

how do i turn my outlook client rules to work as server side rules?
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amorgan2000Commented:
Are you saying that messages that are filed in folders still show up on the Blackberry?  Thats because the Blackberry "Messages" is not your Inbox.  Its all the messages on your BlackBerry, similar, but vastly different.  If you want to to look even more like your Inbox you can hide filed messages.  Go into Message | Click in and go to Options | Go into General Options | Change "Hide Filed Messages" to YES.
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falsitAuthor Commented:
that made no difference :(

i thought, it was cause rules are run on the outlook client and not on the server mailbox?
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amorgan2000Commented:
Some rules are client-side and some are server-side.  Even with Exchange 2000 and Office 2002 you can have server-side rules.  I know Outlook 2003 will actually list next to the rule if its client-side rules.  If they are server-side then it doesn't say anything about client or server.  

If its that they are client-side rules, and you can't make them server-side then your best bet is to use filters to not forward those messages to your BlackBerry.  But then you would never see them on your BlackBerry.  
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