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Outlook XP (Your MS exchange server is unavailable)

I have a user that all of a sudden is having trouble connecting to our exchange 2007 server. They were working fine and now when opening Outlook XP they get an error stating: Your Microsoft Exchange Server is unavailable. Then it gives you the option to Rety or work offline or cancel. I click on retry and it will eventually connect. Then sometimes there will be a similar problem when clicking the send/receive button. I have pinged our mail server from this PC and get <1ms replies on a constant basis. I thought maybe it was a networking problem but that doesnt seem to be the case. I also have not had any other issues on the other 200 users in our organization.
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eli290
Asked:
eli290
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1 Solution
 
Brum07Commented:
Try restarting the mail store on the Exchange server?

Regards

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robsantosCommented:
So many possibilities... so many questions

VPN software involved?
Firewall changes?
Mailbox size?
Cached mode?
AV Software?
tried a different network cable/port?
is it wireless?
Tried a different windows profile on the same machine?  how about a different Outlook profile?
Other applications/services OK?  (like intranet access, if there is one)

If user logs in elsewhere, does it perform properly?
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eli290Author Commented:
No VPN
No FIrewall changes
Maibox is stored locally and is under 100mb
Not running in cached mode
AV software is Symantec Endpoint 11
Cable and port are working correctly (tested with Fluke Device)
Not Wireless
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aissimCommented:
The last time I ran across this it wound up being something corrupt in the users Windows profile.

We first tried removing/recreating the Outlook profile and that changed nothing. But deleting their entire user profile (saved data first obviously), and let Windows create a new one, fixed the Outlook problem.

Sorry it doesn't answer what or why - but it should fix the problem.
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eli290Author Commented:
delete it from the local pc or delete the user from the domain?
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aissimCommented:
Just from the local PC (i.e. c:\documents and settings\<username>) - you'll have to log off that user, and on as another with admin rights, then delete that entire <username> folder. Next time they log in Windows will recreate the profile.

Be sure to save their stuff though.....My Documents, Favorites, Cookies, My Pictures, My Music, Desktop, etc.....
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eli290Author Commented:
can i just do a file and settings transfer or will that carry over the problems?
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matty_d2002Commented:
Don't delete the profile. There's no need. Just rename it to say %username%.bak. When logging this user back on this will create a new windows profile. Then test. If this fixes the issue you can move over from the old profile any psts, osts, signatures, favourites and desktop icons.
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robsantosCommented:
geez, a new windows profile to fix an outlook issue?

could you first try a new outlook profile?  instructions here:
http://www.outlook-tips.net/howto/profile.htm
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aissimCommented:
if you read my post....I stated that in my experience with this same issue a new outlook profile did not fix the problem....
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robsantosCommented:
yes aissim, but who's to say that the issues are the same?  and what's it gonna hurt to try to create a secondary test outlook profile?  it's certainly less intrusive and time consuming than rebuilding a windows profile.


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adamformanCommented:
just wanted to say, have been looking for a solution to this for weeks ! worked perfectly cheers.
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