The iTunes window is transparent

Posted on 2008-10-16
Last Modified: 2013-11-06
When I open up iTunes, the iTunes window is transparent.  I can see the background behind it, and I only see the black font of the iTunes window.  There is no white background for iTunes, instead it is transparent.  Here are the things I have tried, that have not worked: I have done sfc /scannow from the boot disk. I have uninstalled and reinstalled iTunes.  I have tired iTunes in Safe Mode, but it doesn't work at all.  The problem occurs for all users.
Question by:bmcomputer
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2

Expert Comment

ID: 22732966
Can you use the buttons on the window? How transparent is it?

Expert Comment

ID: 22732974
Can you send us a screenshot?
LVL 17

Expert Comment

ID: 22733813
I need some clarifications,
Wich OS are you using? Apple or Microsoft
Wich version of OS?
In Windows wich SP?
The latest version of ITunes for Win needs SP3 on XP.
If you are running any kind of Apple OS on a PC the list of hardware is needed.

Accepted Solution

bmcomputer earned 0 total points
ID: 22745037
I fixed it. Originally, when I opened iTunes, you could barely see the words, but the background was now the background of my desktop. I could bring down a menu, but it wasn't acting normally. I am using Windows XP Home, SP3. After a lot of research, I read that it's a problem with DirectX. I used dxdiag and saw which dll's had problems. Reinstalling DirectX had no effect. (Reinstalling iTunes and QuickTime had no effect.) From dxdiag, I wrote down which were the problem dll's. For example, ddraw.dll was one of them. I finally just did a search on the problem dll's (there were 3) and they were located in the cabinet files in the DirectX download. On each problem dll that came up in the Microsoft Search box, I right-clicked and selected Extract. I extracted them to the system32 folder. I tried iTunes again and it worked fine. You'd think that re-installing DirectX would've placed the dll's in the correct place, but they were no where else on my computer but in those cabinet files.
LVL 17

Expert Comment

ID: 22746513
glad you fixed it

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Troubleshooting Apple Desktops has its challenges just like any component of high technology and innovation. Some hardware issues within Apple Desktops, are fairly simple to resolve and have straight-forward procedures. With other hardware probl…
Does your iMac really need a hardware upgrade? Will upgrading RAM speed-up your computer? If yes, then how can you proceed? Upgrading RAM in your iMac is not as simple as it may seem. This article will help you in getting and installing right RA…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question