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Exchange queue full, however queue folder empty

Posted on 2008-10-16
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Last Modified: 2013-11-30
We are running Exchange 5.5 for our outgoing mail server.
Our outbound queue filled up with thousands of bogus emails from users that don't exist.
It has clogged up our mail server's queue and nothing can go out to email outside of the company.

Oddly enough, the Queue folder C:\inetpub\mailroot\queue is completely empty.

If I tried to select an individual email under the queue using Microsoft Exchange Administrator, it does nothing.
I have attempted to run the aqadmcli.exe utility to clear out all mail items, but it finds nothing.
It is as if my mail queue is empty, but exchange believes it is full.
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Question by:ptuttle1319
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tenaj-207 earned 2000 total points
ID: 22734196
Have you restarted the exchange services, including the SMTP service?  You could also do a search on the computer for any files that are less than 6 (or 12) hours old and that should find the missing queue files if they're in a different location.
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by:ptuttle1319
ID: 22734209
Yes, I have rested all of the exchange services, and rebooted the server, multiple times.
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by:ptuttle1319
ID: 22734222
Sorry, I meant, I have restarted all of the exchange services, and rebooted the server multiple times.
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Author Comment

by:ptuttle1319
ID: 22734334
In searching, there are thousands of files under 6k in the C:\exchsrvr\imcdata\out folder.
None have file extensions, and all are randomly named.
All were created in the last 12 hours.

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Expert Comment

by:tenaj-207
ID: 22734427
According to this MS KB article it's ok do delete them;

http://support.microsoft.com/kb/300931
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Author Comment

by:ptuttle1319
ID: 22734523
Okay, in looking around, the files under C:\exchsrvr\imcdata\out is the queue for Exchange 5.5
I was originally looking under the Queue folder for Exchange 2003.  


I stopped the Exchange Internet Mail Service, then I moved all the files from that server to a back-up location.  Restarted the service, and we are like new again.


Thank you for the help.
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