Can't sent email from Outlook 2003 using IMAP

Posted on 2008-10-16
Medium Priority
Last Modified: 2013-11-29
I'm trying to setup Outlook 2003 on a workstation using IMAP. I can receive email but cannot send email outside of our company . When I click  Send/Receive I get the following error message:

Task 'Checking for new mail in subscribed folders on webmail.americaschoice.org.' reported error (0x800CCC0F) : 'Outlook is unable to download folder (null) from the IMAP e-mail server for account webmail.americaschoice.org. Error: The server did not respond to this IMAP command before the connection was terminated. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

I also get the following error message: A timeout occured while communicating with webmail.companyname.org ( company name being our company name) . The connection has been closed.

If I send an email to someone in our company it works fine but if I try to send outside the company it fails.

Question by:cmathis65
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 2
LVL 15

Expert Comment

ID: 22734282
What kind of server are you using, Exchange or Linux based?  To deduce if this is a client configuration (Outlook) issue or a server issue it would be useful to know if you are you able to send email over a Webmail connection without a problem?

Author Comment

ID: 22734356
The server is FirstClass version 9  running on a MAC server, OS 10.4.9.  I have several Blackberry's  setup up using webmail / IMAP4  that work without any issues. I can send mail without a problem from the BlackBerry's but not from Outlook using the same settings.
LVL 15

Expert Comment

ID: 22734438
To confirm that the issue is with an Outlook setting setup Thunderbird and try sending an outside email from there.
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.


Author Comment

ID: 22740243
I can't get Thunderbird to send or receive.
LVL 15

Expert Comment

ID: 22755224
OK, so there's an issue with the sending piece of the server.  

It makes since that your blackberry's don't have an issue since they use the BB servers to send the email, and only receive email from the server.  As a temporary solution you could setup a gmail account and emails routed though that SMTP gmail connection.  However this is far from a good long term solution.  I need a little more information.

First, if you log into webmail does sending email to an outside address have any problems.

Second, has outlook (or any other email client besides blackberrys) ever worked?  Have you tried this on multiple computers?

Third, is this server internal or external to the clients (if it's internal try using the internal IP address instead of webmail.companyname.org).

Fourth, do you have any support from FirstClass?
LVL 15

Expert Comment

ID: 22842304

Before you close the ticket do you mind letting me know why you didn't respond to my last post.  No hard feelings if you don't want to continue working on this, but it's not accurate to say "no answer" when I have a post waiting for your response that could lead to a solution.

LVL 15

Accepted Solution

tenaj-207 earned 1500 total points
ID: 22854923
Maybe the asker is unresponsive because I gave them the solution or suggestion that lead to the resolution.  I would propose the points be awarded to me.
LVL 15

Expert Comment

ID: 22860265
cmathis65 original question is basically;

I'm trying to setup Outlook 2003 on a workstation using IMAP.

I think comment ID: 22755224 gave him the solution that he needed to resolve this issue.

If he tried my suggestions;
1) Test with webmail. If this works then that confirms the issue is with the local machine and he can double check the settings.
2) I ask if this works on other machines.  The point that he uses the word "a" in his question means this is probably an issue with a single computer, and not with others.  If he compares the settings between computers this may resolve his issue.
3) Try using a static IP address. By using an IP address instead of a domain name it eliminates the possibility of a DNS issue.
4) Call FirstClass. If he has support with FirstClass then he might be able to find the solution faster with a call to them.

Thanks for your efforts to keep this site clean! :-)


Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Changing a few Outlook Options can help keep you organized!
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month9 days, 23 hours left to enroll

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question