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Can't sent email from Outlook 2003 using IMAP

Posted on 2008-10-16
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I'm trying to setup Outlook 2003 on a workstation using IMAP. I can receive email but cannot send email outside of our company . When I click  Send/Receive I get the following error message:

Task 'Checking for new mail in subscribed folders on webmail.americaschoice.org.' reported error (0x800CCC0F) : 'Outlook is unable to download folder (null) from the IMAP e-mail server for account webmail.americaschoice.org. Error: The server did not respond to this IMAP command before the connection was terminated. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

I also get the following error message: A timeout occured while communicating with webmail.companyname.org ( company name being our company name) . The connection has been closed.

If I send an email to someone in our company it works fine but if I try to send outside the company it fails.


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Question by:cmathis65
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9 Comments
 
LVL 15

Expert Comment

by:tenaj-207
ID: 22734282
What kind of server are you using, Exchange or Linux based?  To deduce if this is a client configuration (Outlook) issue or a server issue it would be useful to know if you are you able to send email over a Webmail connection without a problem?
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Author Comment

by:cmathis65
ID: 22734356
The server is FirstClass version 9  running on a MAC server, OS 10.4.9.  I have several Blackberry's  setup up using webmail / IMAP4  that work without any issues. I can send mail without a problem from the BlackBerry's but not from Outlook using the same settings.
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LVL 15

Expert Comment

by:tenaj-207
ID: 22734438
To confirm that the issue is with an Outlook setting setup Thunderbird and try sending an outside email from there.
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Author Comment

by:cmathis65
ID: 22740243
I can't get Thunderbird to send or receive.
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LVL 15

Expert Comment

by:tenaj-207
ID: 22755224
OK, so there's an issue with the sending piece of the server.  

It makes since that your blackberry's don't have an issue since they use the BB servers to send the email, and only receive email from the server.  As a temporary solution you could setup a gmail account and emails routed though that SMTP gmail connection.  However this is far from a good long term solution.  I need a little more information.

First, if you log into webmail does sending email to an outside address have any problems.

Second, has outlook (or any other email client besides blackberrys) ever worked?  Have you tried this on multiple computers?

Third, is this server internal or external to the clients (if it's internal try using the internal IP address instead of webmail.companyname.org).

Fourth, do you have any support from FirstClass?
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LVL 15

Expert Comment

by:tenaj-207
ID: 22842304
cmathis65,

Before you close the ticket do you mind letting me know why you didn't respond to my last post.  No hard feelings if you don't want to continue working on this, but it's not accurate to say "no answer" when I have a post waiting for your response that could lead to a solution.

-Tenaj
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LVL 15

Accepted Solution

by:
tenaj-207 earned 1500 total points
ID: 22854923
Maybe the asker is unresponsive because I gave them the solution or suggestion that lead to the resolution.  I would propose the points be awarded to me.
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LVL 15

Expert Comment

by:tenaj-207
ID: 22860265
cmathis65 original question is basically;

I'm trying to setup Outlook 2003 on a workstation using IMAP.

I think comment ID: 22755224 gave him the solution that he needed to resolve this issue.

If he tried my suggestions;
1) Test with webmail. If this works then that confirms the issue is with the local machine and he can double check the settings.
2) I ask if this works on other machines.  The point that he uses the word "a" in his question means this is probably an issue with a single computer, and not with others.  If he compares the settings between computers this may resolve his issue.
3) Try using a static IP address. By using an IP address instead of a domain name it eliminates the possibility of a DNS issue.
4) Call FirstClass. If he has support with FirstClass then he might be able to find the solution faster with a call to them.

Thanks for your efforts to keep this site clean! :-)
-tenaj

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