Driver installation for  HP Color LaserJet CP2025 when connected via USB to Vista

Posted on 2008-10-16
Medium Priority
Last Modified: 2013-12-15
I'm new to Experts Exchange and hope someone can offer some insight into how to get my new printer installed.  The installation process goes ok until hte system is " searching preconfigured driver folders".  The system then begins "searching Windows Updates" and finally indicates it is  "Installing Driver Software".  This process fails and allows for a retry.

At this point, the printer is visible to applications and can be successfully used by Word.  On the surface, everything seems fine and I am wondering what the installation progam is searching for and why this failure is occurring.

Ultimately, the HP installation software rolls back when we try to exit, leaving me back at square 1.
I'm running a Dell Vostro 1400 laptop, Windows Vista Business + service Pack 1.  The printer attaches ok to another Dell / Vista laptop.
Question by:The_Posh
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Assisted Solution

chingmd earned 2000 total points
ID: 22734518
Many time Hp printers like to have the drivers pre-installed.   Download and install the software from HP on the box before attaching the printer.

Author Comment

ID: 22734891
I've followed the installation process with the CD delivered with the printer.  As you say, it is clearly stated the driver installation must be completed before connecting the printer.  It is at the point the printer is connected (as requested by the installation software) that I have the "searching messages " highlighted in my original post.

I've downloaded the latest versions from HP site, with the same outcome.  It appears the installation process is just about complete as the printer is visible to applications like Word.

Assisted Solution

chingmd earned 2000 total points
ID: 22734976
Then if the setup of the printer doesn't work, try using the add printer wizard to manually at the printer.

If needed, connect the printer to the machine, but cancel the driver location wizard.


Author Comment

ID: 22757929
Thanks for your help chingmd.  Since you last msg I've spent a bit of time with the HP HelpDesk but the outcome was unsuccessful.  Thier provided installation program continues to fail right at the end.

I managed to get the Add Printer option to work and now have a functioning printer.  Thanks for your guidance.

Accepted Solution

chingmd earned 2000 total points
ID: 22757982
Great! Don't forget to close the question.

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