Driver installation for HP Color LaserJet CP2025 when connected via USB to Vista
Posted on 2008-10-16
I'm new to Experts Exchange and hope someone can offer some insight into how to get my new printer installed. The installation process goes ok until hte system is " searching preconfigured driver folders". The system then begins "searching Windows Updates" and finally indicates it is "Installing Driver Software". This process fails and allows for a retry.
At this point, the printer is visible to applications and can be successfully used by Word. On the surface, everything seems fine and I am wondering what the installation progam is searching for and why this failure is occurring.
Ultimately, the HP installation software rolls back when we try to exit, leaving me back at square 1.
I'm running a Dell Vostro 1400 laptop, Windows Vista Business + service Pack 1. The printer attaches ok to another Dell / Vista laptop.