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Lexmark t642 PCL printer problem

Posted on 2008-10-16
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Last Modified: 2010-05-18
Have Lexmark T642 printer.  Our outside vendor, required this printer to print images and documents.  The install instructions required using the Lexmark_AAT_WIN2K_PCL_XL_Emul_sys_en.exe setup file.  The workstations can print some documents ok but others print lots of garabage pages.  It prints lots of pages with random letters and symbols when clicking a print button - just a print command behind it.  There is one workstation that can print everything ok with no junk/garbage printing.  Vendor is indicating it is a profile issue while others are saying its a Lexmark driver problem.  Users are using roaming profiles.  
Any suggestions?  
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Question by:lbeham
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David-Howard earned 2000 total points
ID: 22734706
You would have to compare the system that functions to the one that does not first. If they are similar, (OS, make/model) then you very well could have a corrupted profile of types. What I mean by that is that this users profile could be pulling old drivers from the Registry. A good way to test this would be to log on as a different user and try to print. If for some reason both profiles fail you  might try the suggestion listed here. As always, be careful in the Registry.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
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Author Comment

by:lbeham
ID: 22763604
I tried these suggestions but it still does not work yet.  I found out that the application is written in Sybase.  I did contact Lexmark today.  Downloaded another driver and installed it.  Still doesn't work.
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Author Closing Comment

by:lbeham
ID: 31506878
I switched to the universal print driver and it works just fine.  It was difficult to find the universal driver.  Lexmark site was not user friendly.
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