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Entourage identities problem

Posted on 2008-10-16
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Last Modified: 2009-08-31
Hi all,

Have a problem with one of my client's Entourage 2008 installations running on 10.5.  I'm not quite sure why this has happened (I suspect he has been deleting identities himself) but to cut a long story short, there are loads of emails in the cache for an old identity which no longer appears to be present anywhere on the system.  If I try to open any of these items, Entourage complains:

"Entourage cannot open this item. To open this item switch to the [Main Identity] identity"

But of course, I can't as it doesn't give me the option to switch to said identity in the switch identity option.  Does anyone know if there is a way to rebuild the old identity from the items in the cache, or if there's another way that I can get these mails to open within the existing, currently active identity?  These are crucially important mails so deleting the cache really isn't an option unfortunately.

Many thanks in advance,

Chris
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Question by:chris3879
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6 Comments
 
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Expert Comment

by:strung
ID: 22744636
Here are some suggestions that seem to work with Entourage 2004. Might be worth a try with '08:

http://www.macfixitforums.com/ubbthreads.php/ubb/showflat/Number/724677/site_id/1
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by:strung
ID: 22744642
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by:strung
ID: 22744652
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Author Comment

by:chris3879
ID: 22747951
Thanks for the reply however these methods all rely on the old identity being present on the system somewhere.  It isn't - it was deleted - just some orphaned messages have been left in the system cache which I need to get at.  This "cached" identity looks like it is in a totally different structure to the normal Entourage 2008 identities within the Microsoft User Data folder - creating a new identity and copying the cached information over to the new one doesn't work either (that really makes Entourage throw a wobbly!).

Further suggestions welcomed please.

Thanks

Chris
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Expert Comment

by:strung
ID: 22748180
I wonder if it is an identity created by an older version of Entourage?
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Accepted Solution

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chris3879 earned 0 total points
ID: 25189699
Fortunately the user found the old identities he'd deleted and restored them.  Job done - thanks for all your input and sorry it's taken nearly a year to post this update!
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