Entourage identities problem
Posted on 2008-10-16
Have a problem with one of my client's Entourage 2008 installations running on 10.5. I'm not quite sure why this has happened (I suspect he has been deleting identities himself) but to cut a long story short, there are loads of emails in the cache for an old identity which no longer appears to be present anywhere on the system. If I try to open any of these items, Entourage complains:
"Entourage cannot open this item. To open this item switch to the [Main Identity] identity"
But of course, I can't as it doesn't give me the option to switch to said identity in the switch identity option. Does anyone know if there is a way to rebuild the old identity from the items in the cache, or if there's another way that I can get these mails to open within the existing, currently active identity? These are crucially important mails so deleting the cache really isn't an option unfortunately.
Many thanks in advance,