Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Entourage identities problem

Posted on 2008-10-16
6
Medium Priority
?
507 Views
Last Modified: 2009-08-31
Hi all,

Have a problem with one of my client's Entourage 2008 installations running on 10.5.  I'm not quite sure why this has happened (I suspect he has been deleting identities himself) but to cut a long story short, there are loads of emails in the cache for an old identity which no longer appears to be present anywhere on the system.  If I try to open any of these items, Entourage complains:

"Entourage cannot open this item. To open this item switch to the [Main Identity] identity"

But of course, I can't as it doesn't give me the option to switch to said identity in the switch identity option.  Does anyone know if there is a way to rebuild the old identity from the items in the cache, or if there's another way that I can get these mails to open within the existing, currently active identity?  These are crucially important mails so deleting the cache really isn't an option unfortunately.

Many thanks in advance,

Chris
0
Comment
Question by:chris3879
  • 4
  • 2
6 Comments
 
LVL 53

Expert Comment

by:strung
ID: 22744636
Here are some suggestions that seem to work with Entourage 2004. Might be worth a try with '08:

http://www.macfixitforums.com/ubbthreads.php/ubb/showflat/Number/724677/site_id/1
0
 
LVL 53

Expert Comment

by:strung
ID: 22744642
0
 
LVL 53

Expert Comment

by:strung
ID: 22744652
0
NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

 

Author Comment

by:chris3879
ID: 22747951
Thanks for the reply however these methods all rely on the old identity being present on the system somewhere.  It isn't - it was deleted - just some orphaned messages have been left in the system cache which I need to get at.  This "cached" identity looks like it is in a totally different structure to the normal Entourage 2008 identities within the Microsoft User Data folder - creating a new identity and copying the cached information over to the new one doesn't work either (that really makes Entourage throw a wobbly!).

Further suggestions welcomed please.

Thanks

Chris
0
 
LVL 53

Expert Comment

by:strung
ID: 22748180
I wonder if it is an identity created by an older version of Entourage?
0
 

Accepted Solution

by:
chris3879 earned 0 total points
ID: 25189699
Fortunately the user found the old identities he'd deleted and restored them.  Job done - thanks for all your input and sorry it's taken nearly a year to post this update!
0

Featured Post

Learn Veeam advantages over legacy backup

Every day, more and more legacy backup customers switch to Veeam. Technologies designed for the client-server era cannot restore any IT service running in the hybrid cloud within seconds. Learn top Veeam advantages over legacy backup and get Veeam for the price of your renewal

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Justin
In light of the WannaCry ransomware attack that affected millions of Windows machines, you might wonder if your Mac needs protecting. Yes, it does and here is how to do it.
Quickbooks hosting can do wonders to your enterprise but considering the points elaborated in the article which will help you to better analyze the outcomes. So scan your business, its needs and then move to the new world of limitless benefits.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question