Reciepent not recieving email:Exchange 5.4.6
Posted on 2008-10-16
I have a user that needed multiple modifications to her email address and display name:
Originally the name would display as "Smith, Jane". Her email address was email@example.com.
She needed her name to display "Smith Jones, Jane". Her email addres to change to firstname.lastname@example.org. But to have email@example.com also send to her new account(firstname.lastname@example.org)
To do this in Active Directory I changed:
Her Display Name to "Smith Jones, Jane". Her email address to email@example.com. Added firstname.lastname@example.org to her smtp email-addresses.
Now some emails don't get to her. And the latest displayed the following error:
The following recipient(s) could not be reached:
Smith, Jane on 10/16/2008 12:42 PM
A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients. Contact your administrator.
It seems like it's trying to send to the old name associated with email address.
Any ideas on what causes this and how I can fix this.
Also, are there any tools or software that tracks emails that are sent or received? To see how far they make it or where they are stopped?