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Is Crucial Ballistix RAM no good for OEM systems?

Posted on 2008-10-16
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Last Modified: 2013-11-10
I have been struggling with instability and other craziness with an hp-compaq dx-2250M business desktop.  I have just about an entirely new PC being sent to me in parts by hp.   On July 21, 2008, I ordered Crucial RAM 2 X 1GB Ballistix RAM per the memory selector on the Crucial web site.  I just found out the Crucial now knows they have a problem in that the RAM they specified back in July won't work reliably with machines such as dx-2250 where the BIOS settings cannot be tweaked to match high performance memory.  They also admit that MEMTEST can run umteen passes and not shown this problem.

Has anyone else experienced the same problem?

John
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Question by:cigtoxdoc
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willcomp earned 250 total points
ID: 22736956
The standard DDR2 operating voltage is 1.8VDC and nearly all OEM systems are limited to that voltage. Performance memory runs at higher voltages (2.0VDC for Crucial Ballistic RAM). Lower than required voltage results in unstable memory. Crucial should have been well aware of memory voltage adjustment limitations and not recommended Ballistic memory for an OEM PC.
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by:cigtoxdoc
ID: 22737062
The main thing here is to get the word out to the hundreds (according to one Crucial source) of customers who bought the Ballistix RAM for their DX 2250M PCs.  Also. Crucial is penalizing customers besides.  At first they didn't want to give me any credit for the "wrong" memory.  I then mentioned that I was a member at experts-exchange.com, and I would post the details of the transaction.  I then got a $45 credit to be issued on return of the Ballistix memory (it cost me $66.33).  The right memory they are sending costs $36.37.
Another issue here is that Crucial had the names and e-mail addresses of all those who got the wrong memory.  They could have notified all of us as soon as they knew of the problem.
I only stumbled on the problem when I went back to the Crucial web site to double check what they had sent me and could  not find same P/N.  I then had to drag the answer out of the e-chat rep that I had the wrong memory.
John
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Expert Comment

by:willcomp
ID: 22737100
I have recommended the Crucial configurator to aid in memory selection for quite some time. That Crucial would list incompatible RAM and then not address the problem is very disappointing. Either a database error occurred or they were trying to unload pricey RAM on the chance it would work. I hope it's the former and not the latter.

Unless you intend to overclock, there is no reason to pay extra for performance memory in my opinion.
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