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Using Windows Live Mail, unable to print an email message.

Posted on 2008-10-16
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Last Modified: 2010-04-21
The failure happens before the printer selection dialog box is displayed.

The text of the error is:

  Internet Explorer Script Error
  ! An error has occurred in the script on this page
  Line: 2021
  Char: 1
  Error: Unspecified error.
  Code: 0
  URL: res://ieframe.dll/preview.dlg

  Do you want to continue running scripts on this page?
  Yes  No

Clicking on Yes or No has no effect on printing.
Note that the computer can print a windows printer test page fine, and that output appears promptly.
Have uninstalled and reinstalled Windows Live Mail, problem persists..
Note that the print queue shows that no jobs are being received by the printer, indicating that Windows Live Mail is not generating a job to be printed.

The computer is a Toshiba Satellite notebook.
OS is Windows XP with SP3
Processor speed shown is 1.99Ghz
memory is 1GB,
current memory consumes, as reported by the task manager, is 1.16GB

Any thoughts or guidance are very welcome!
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Question by:ChrisEddy
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5 Comments
 
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Accepted Solution

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jcimarron earned 500 total points
ID: 22736804
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Expert Comment

by:sramesh2k
ID: 22737778
Hi ChrisEddy,

Click Start -> Run -> Type "regsvr32 ole32.dll" (without quotes) in the box -> Ok.

Does that help?
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LVL 34

Expert Comment

by:sramesh2k
ID: 22737793
Just checked that the above command is the same as in the link posted by jcimarron. Should that work, pls award points to the first poster.
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Author Closing Comment

by:ChrisEddy
ID: 31506992
Deadly, stone-cold killer of a right-on answer!  Is this from your personal past experience, or are you a really good researcher?
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LVL 50

Expert Comment

by:jcimarron
ID: 22754016
ChrisEddy--Glad to hear the good outcome.  I never had the problem myself but I was aware of it and the reference.
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