Reporting service 2005, Report footer contains all unreadable (jumbled) text when exported to pdf.
Posted on 2008-10-17
Hope anyone can help. please!....
We have some probelms regarding the report footer in the report that gerenated by reporting service 2005. Some of our customer have exported their reports to pdf. when they opened the pdf file and the report footer text contains all unreadable (jumbled) characters. If they opened it again, the jumbled text will changed slightly. When they open it again and again, the footer will eventurally 'corrected itself'. It started with the first page footer first, then the other pages' footers when open the file again.
They first have the problem when they have adobe reader version 7 installed. We have told them to install the version 9 but the problem is till happening.
Please help. Thanks...
After a further investigation, this problem occurred after we applied some windows updates to our live server.
one of this is
Hotfix 3282 for SQL Server Reporting Services 2005 ENU (KB953752)
We have a similar test server with the same reporting services hotfix 3282 applied.
The PDF file generated after the hotfix installed can be viewed Ok in adobe reader version 9, but not with some other pdf file viewers. (e.g pdf complete) The text in header and footer becomes unreadable.
If we un-installed the hotfix. The PDF file generated can now be viewed by adobe reader version 9 and other pdf file viewers.