CD-ROM Drive

I have a PC on my network that operates normally, is able to access anything on our network, but when you place a CD into the CDRW drive & shut it to use/write to the CD, the PC shuts down automatically & I just can't understand why. The PC operates XP Professional.

Please can you help!
PurePAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

DarthBeliCommented:
hi PureP,
1.Try to put another power cable on the CD.
2.Problem might be in your PSU, if you have another one or you can get another one to try on that PC do it
3.CD if faulty, try with another one if you can.

Regards,
Beli
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
lauchangkwangCommented:
>> but when you place a CD into the CDRW drive & shut it to use/write to the CD, the PC shuts down automatically

First, what software you used to burn the CD ?? Nero ??  or others ?? Try uninstall the software under Start > Setting > Control Panel or Start > Control Panel ...... then Add / Remove Program > Search for the software then uninstall, after that, restart the PC, reinstall the software again ......

Also, go to right click "My computer" on the desktop > Properties > Advanced Tab > under startup & recovery > click "setting" button > untick the "Automatically Restart" under system failure ..... next time if it face the problems, will show a blue screen with the error information but not just restart the PC, once you receive any error message, can just post up here ..... Good Luck !!!
0
Chris BRetiredCommented:
When you close the drawer with a CD inserted, the motor runs to spin the disc. As DarthBeli states either the additional load is too much for the (failing) power supply, or the CD drive is faulty.

Chris B
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

nobusCommented:
assuming a bad drive (as said) : test with another drive, or test your drive in another pc, to be sure about the cause
0
liorbCommented:
Assuming you has more then one CD and one Hard disk
Check how much power your power supply delivers. if below 300W then replace it to a stronger one.

Your CD might be faulty!!!
It is possible also that your IDE socket or flat cable to the CD faulty also!

Here are the steps you need to go through to resolve the problem:

a) Plug-in another power connector.
b) Check the IDE connections on the mother board and on the CD - maybe one of the legs is bent and need to be straiten
c) Replace the IDE flat cable
d) Check your power supply and its strength below 300W its old and weak power supply
e) Check the motherboard for any burnt components (if you find any replace your motherboard)
f) Install your failed CD in another computer and check if the problem persist - if so be sure your CD is faulty

Hope that helps
0
BolingCommented:
Bad CD-Rom.  Spend $10 and replace it.
0
PurePAuthor Commented:
Thanks all, got a new CD-ROM drive & it works1

Thanks again
0
liorbCommented:
You welcome

Notice that you need to accept one or more of the answers!
:)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
PC

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.