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AD creates Exchange 2003 Account but not in System Manager

Posted on 2008-10-17
Medium Priority
Last Modified: 2008-10-23
Recently we rebuilt a Windows 2003 Server. Existing user accounts were recreated using the AD New User Wizard. Part of the process involves creating an Exchange 2003 account for each user. Worked fine and all users have working email accounts including two Blackberry Users.

Several weeks later a new user is set up. AD Exchange wizard creates email account. X400 is created and local domain smtp account is created. Had to manually create the default smtp account for the user.

Went into Exchange System Manager to Mailboxes - no user mailbox for the one just created.

Log on to Terminal Server as new user, profile creates successfully. Run Outlook 2003 and use wizard to create local outlook connection to user mailbox on Exchange server. Check name and system returns with "The name could not be resolved. The name could not be matched to a name in the address list."

Have tried Exchange Tasks for user to delete and create Exchange account - no change. Ran diagnostics but can't see anything in Application Events to suggest anything is amiss with RUS.

Any ideas? Have seen similar issues in Knowledge base but they involve replication between multiple servers - this site has one primary server with Exchange installed on the same system as AD. The only other server is the Terminal Server.

Totally baffled!
Question by:MSLCNS
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Expert Comment

by:Gianpiero Rossi
ID: 22738976
try to look at the following thing
in the account proprierties, Exchange advanced, and look if is is enabled the item "Hide from exchange address list"

LVL 35

Expert Comment

ID: 22739007
you might want to check if the RUS is pointing to the correct server names.
LVL 15

Expert Comment

ID: 22739257
As rakeshmiglani says this is usually caused by the RUS pointing to an old DC - if this is not there or contactable then Exchange will not update / create any users.

Instructions are here:

Also a mailbox will not be created on the server until either the user logs on and connects to the mailbox (at which point it will be created) or a mail message is sent to the user.

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Author Comment

ID: 22747292
Thanks for the response. How do I check that RUS is pointing to the right DC? The DC name has not been changed and the install of Exchange is completely fresh it has no knowledge of a previous server. Cheers...
LVL 35

Expert Comment

ID: 22747670
you need to check the properties of the RUS in the esm to find out the details.

Accepted Solution

MSLCNS earned 0 total points
ID: 22750381
Thanks. I looked at the properties for Exchange System Manager - it points to the correct server - nothing looks amiss. So I tried to configure the users Outlook logged in as them and it worked! The account now shows in ESM. Seems to have been an update glitch. Thanks everyone for your help.
LVL 15

Expert Comment

ID: 22784326
It is not an update glitch but depends on your RUS configuration. RUS is configured to query AD for changes and apply them. Depending on where the user was created (which DC) and which server the RUS is configured to use there could be replication latency. Then it depends on how often you have the RUS configured to run / check for changes

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