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Cannot access FTP server through Windows Explorer

Posted on 2008-10-17
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Last Modified: 2010-04-21
I have a user that needs to access an FTP server that is within the network. She was able to access the FTP server through Windows Explorer on her old computer and now she is not able with her new computer. I have made all types of changes but I still get an error message and it wont show the folders. Note that the FTP server is within the network.
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Question by:rxmijares
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8 Comments
 
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Expert Comment

by:fireguy1125
ID: 22740746
try through Internet explorer ftp://

or download an ftp client on her pc

www.smartftp.com
filezilla-project.org
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Expert Comment

by:panikfan1
ID: 22741366
In IE7 you must enable the checkmark to 'enable FTP folder view (outside of Internet Explorer)' under Internet Options, Advanced tab, Browsing section...
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Author Comment

by:rxmijares
ID: 22741924
I tried through IE and received an error message that read "Windows cannot access this folder. Make sure you typed the file name correctly and that you have premission to access this folder. Details: The connection with the server was reset." I try to access the FTP the same way through my computer, whether with Windows Explorer or IE, and the folders come up.

I would have installed an FTP client on her PC in a second if she wasnt so difficult. To give you an idea, her new comptuer came with Nero instead of Roxio and she practically had a meltdown. She now has someone else burn CDs because she refuses to use Nero.
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Author Comment

by:rxmijares
ID: 22741941
In response to panikfan1. Yes, that option is checked.
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Accepted Solution

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panikfan1 earned 500 total points
ID: 22742040
and you're sure there's no firewall in the way?  same lan and subnet?
check for windows firewall on her pc?
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Author Comment

by:rxmijares
ID: 22813711
Sorry for the late rsponse. Yes, there are no firewalls between the machine and the FTP server. Same LAN and subnet.
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Author Closing Comment

by:rxmijares
ID: 31507118
Since you brought up these questions, I went back and checked the settings of Internet Explorer. I found that "Use Passive FT'" was checked. I turned this option off in the advanced options of Internet Explorer and I was able to connect immediatley.
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Expert Comment

by:Leaseplan
ID: 23841966
Better late than never...

This is possibly your issue (related to XP SP2)
http://support.microsoft.com/kb/918208
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