Cannot access FTP server through Windows Explorer

I have a user that needs to access an FTP server that is within the network. She was able to access the FTP server through Windows Explorer on her old computer and now she is not able with her new computer. I have made all types of changes but I still get an error message and it wont show the folders. Note that the FTP server is within the network.
rxmijaresAsked:
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panikfan1Connect With a Mentor Commented:
and you're sure there's no firewall in the way?  same lan and subnet?
check for windows firewall on her pc?
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fireguy1125Commented:
try through Internet explorer ftp://

or download an ftp client on her pc

www.smartftp.com
filezilla-project.org
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panikfan1Commented:
In IE7 you must enable the checkmark to 'enable FTP folder view (outside of Internet Explorer)' under Internet Options, Advanced tab, Browsing section...
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rxmijaresAuthor Commented:
I tried through IE and received an error message that read "Windows cannot access this folder. Make sure you typed the file name correctly and that you have premission to access this folder. Details: The connection with the server was reset." I try to access the FTP the same way through my computer, whether with Windows Explorer or IE, and the folders come up.

I would have installed an FTP client on her PC in a second if she wasnt so difficult. To give you an idea, her new comptuer came with Nero instead of Roxio and she practically had a meltdown. She now has someone else burn CDs because she refuses to use Nero.
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rxmijaresAuthor Commented:
In response to panikfan1. Yes, that option is checked.
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rxmijaresAuthor Commented:
Sorry for the late rsponse. Yes, there are no firewalls between the machine and the FTP server. Same LAN and subnet.
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rxmijaresAuthor Commented:
Since you brought up these questions, I went back and checked the settings of Internet Explorer. I found that "Use Passive FT'" was checked. I turned this option off in the advanced options of Internet Explorer and I was able to connect immediatley.
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LeaseplanCommented:
Better late than never...

This is possibly your issue (related to XP SP2)
http://support.microsoft.com/kb/918208
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