I have an Hp Compaq 6710b with Microsoft window XP pro. The notebook is constantly freezing up to the point where I can still see my windows open but I cant move the mouse or do anything, the machine just stops responding until I do a hard reboot. Is there a method that I can use to figure out if this issue is software or hardware related?? Is there a way to force a memory dump??? Etc.
I have already removed all toolbars and installed the latest updates for XP.