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Document adding and removing random spaces when printed

Posted on 2008-10-17
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Last Modified: 2013-12-15
We have several networked printers. Some of these printers will put extra spaces in documents or remove spaces between characters at random. Other printers with the exact same specs will print the document fine. What could be going on here?
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Question by:PCCIT
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Expert Comment

by:ngailfus
ID: 22741487
Are they all using the correct drivers?
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Author Comment

by:PCCIT
ID: 22741517
Yes, all printers are using the correct drivers
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Expert Comment

by:hdhondt
ID: 22751523
Check the font settings for the printers. Compare the ones that print incorrect soaces with those that don't.

For the LJ 4250 PCL5 driver, go to Printing Preferences. Click the Advanced tab and, under the Graphic heading, set the TrueType font option the same on all printers.
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Author Comment

by:PCCIT
ID: 22757289
All are set the same. Still no change.
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Expert Comment

by:ngailfus
ID: 22758339
On the advanced tab of the printers' properties check the Print Processor.  See if the printers with the issue match those without.
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Author Comment

by:PCCIT
ID: 22758392
all specs and settings are the same for these printers
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by:hdhondt
ID: 22762602
Try removing and reinstalling the driver on one of the affected PCs, using a Standard TCP/IP port rather than going via a server. From the Printers Control Panel, first delete the printer and then, from the File menu select Server Properties. Click on the Drivers tab and Remove all instances of the driver from the list. Then reinstall from the CD or from a downloaded copy.
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Author Comment

by:PCCIT
ID: 22767304
Still no change in the spacing issue
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Expert Comment

by:ngailfus
ID: 22767987
You can try a reset of the printer's settings.  Usually HP network printers have a way of resetting back to factory settings without resetting the IP address.  I believe the 4250 has such a way.  
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Author Comment

by:PCCIT
ID: 22768012
Tried that. Had no change.
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PCCIT earned 0 total points
ID: 22797104
I switched one printer to pcl 6. That seemed to solve the problem. I do know, however, that in the past pcl 6 has caused other problems for these printers.
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