the settings for this terminal server cannot be retrieved

Posted on 2008-10-17
Last Modified: 2013-11-21
When I try to launch Terminal Services Configuration tool. I get the message "The settings for this terminal server cannot be retrieved. The remote server does not support running Terminal Services Configuration tool remotely". I get the same message even if I log on locally. I set this server up so at one time I could access these settings. This is a Windows 2008 Terminal Server.
Question by:moomee2
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Expert Comment

ID: 22761736
are you sure ip and port is open and reachable?

plz try

ping hostname.tld
telnet hostname.tld 3389


Author Comment

ID: 22833328
They are reachable.

Expert Comment

ID: 22835384
plz try to reinstall the terminal services with settings > software > windows components
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Author Comment

ID: 22837406
not sure I understand procedure

Expert Comment

ID: 22838798
To enable Terminal Services:
1.      Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
2.      Click Add/Remove Windows Components to start the Windows Components Wizard. In the Components list, to add or remove a component, click to select a check box. A shaded box indicates that only part of the component will be installed. Select the Terminal Services check box, and then click Next.
3.      In the Windows Components Wizard with Terminal Services selected, click Details to see what is included in the component. You will see the two following sub-components:
"      Client Creator Files - Enables the creation of installation floppy disks for Terminal Services Client computers.
"      Enable Terminal Services - Enables the Terminal Services software on your computer.
4.      Click Next to continue.
5.      On the next screen, you are prompted to install Terminal Services to run in one of two modes:
"      Remote Administration - This mode permits two Terminal Services client connections to the server. This mode does not require licensing, but allows only members of the Administrators group to access the server. This is an excellent choice for non-Terminal Services servers, to enable remote control-type access to remote servers.
"      Application Server - This mode permits more than two simultaneous connections by non-administrators, but requires the Terminal Services Licensing service to be installed on a domain controller (for which you can use any server in a workgroup environment). A Terminal Services Client Access License is also required for non-Windows 2000 Professional clients.

NOTE: Terminal Services Licensing is a required component that licenses clients on a Terminal server in Application Server mode. For computers that are in a Windows 2000 domain, Microsoft recommends that you do not enable Terminal Services Licensing on the same computer with Terminal Services.
6.      In Terminal Services Setup, verify that Application Server mode is selected, and then click Next.

NOTE: In Terminal Services Setup, you may see programs listed that will not work properly when Terminal Services is enabled. You need to reinstall these programs for multisession access by using the Add/Remove Programs tool after you enable Terminal Services.
7.      In the next screen, click the appropriate option to specify whether you want permissions to be compatible with Windows 2000 Users or with Terminal Server 4.0 Users. Use the Permissions compatible with Windows 2000 Users option for the most secure environment in which to run applications.
8.      In Terminal Services Licensing Setup, specify whether you want the license server to serve your entire enterprise or your domain/workgroup, and then provide the directory location for the database. Wait for the installation to finish, and then click Finish. In the Add/Remove Programs window, click Close.

Author Comment

ID: 22841253
This is Windows 2008 not Windows 2003, no Add/Remove.. If you are suggesting removing the Terminal Server role I will have to stop you at this point. This is a production server that is working fine. The problem is that i can't get to the configuration tool. I'm thinking the solution might be on the level of a registry edit, but I'm willing to listen to all comers.

Expert Comment

ID: 22841309
sorry for my misleading comments!

yeah, i meant removing and adding the role (in 2008' language).

What about the remote management tools in 2003? Perhaps there is something similar to 2008?

but only guessing...

Accepted Solution

moomee2 earned 0 total points
ID: 22868959
rebuilt server

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