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VPN & OUTLOOK

Posted on 2008-10-17
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Last Modified: 2010-04-12
User able to get emails in outlook when connected to work VPN and using internet card.  However, not able to get emails in outlook when using home high speed internet.  How can i fix this?
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Question by:AndreStarCap
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11 Comments
 
LVL 6

Expert Comment

by:univision-computers
ID: 22742506
Need a little more information: User's home network subnet range...i.e 192.168.1 X...or something similar, Is the user able to connect to the VPN from home? Any error messages?

One possible solution:
The user's home subnet my be the same as the work's subnet. If this is the case then the VPN won't connect and email can't be retrieved.
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LVL 6

Expert Comment

by:pwrBall
ID: 22742598
If you have a webmail proxy set up at your company you do the following.

Go into their Exchange account settings on their laptop and click "More settings" -> Connections tab -> put a check on Connect to my exchange mailbox using HTTP, and enter the URL used for OWA, and use Basic Authentication.

Other than that, univision had a good point about the subnet, and more info from you is needed.
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Author Comment

by:AndreStarCap
ID: 22742607
Yes, the user can connect to the VPN from home.  The problem is when opening Outlook.  Outlook will try to connect to Microsoft exchange but never does and then it shows that its disconected on bottom right.  
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LVL 6

Expert Comment

by:pwrBall
ID: 22742736
And the subnet?

Also, are they opening Outlook before connecting with VPN or after?  Outlook can get annoying if it doesn't find the Exchange server when it first opens.
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LVL 6

Expert Comment

by:univision-computers
ID: 22742742
What happens when the user hits send and receive?
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Author Comment

by:AndreStarCap
ID: 22742780
Will get the subnet info shortly.  Do not physically have the laptop..i am troubleshooting via phone and emails.  Any other ideas would be appreciated.
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Author Comment

by:AndreStarCap
ID: 22743567
subnet mask 255.255.255.0  .  When the user gave me the IP Address of the laptop (while connected to home network)  without being connected to the VPN it shows the address of one of our servers at work.  How can this be fixed?

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Author Comment

by:AndreStarCap
ID: 22743603
When user hits send and receive the following happens: "Trying to connect to Microsoft Exchange and then gets a disconnected message

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LVL 6

Expert Comment

by:pwrBall
ID: 22743830
Is it a 192.168.x.x address?

Read here, this is probably the issue with some solutions:

http://www.chicagotech.net/Q&A/vpn38.htm

I had this problem a while back, but I change my router to use a different subnet.  Work was using 10.10.x.x and so was I, so I switched to use 192.168.2.x
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Accepted Solution

by:
AndreStarCap earned 0 total points
ID: 22816842
I was able to correct the issue by going into control panel network connections , selecting the VPN and Un-check  "use default gateway on remote network".  Thank you all for your suggestions , they were much appreciated.
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Author Comment

by:AndreStarCap
ID: 22866208
Issue was resolved
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