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VPN & OUTLOOK

Posted on 2008-10-17
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Last Modified: 2010-04-12
User able to get emails in outlook when connected to work VPN and using internet card.  However, not able to get emails in outlook when using home high speed internet.  How can i fix this?
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Question by:AndreStarCap
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by:univision-computers
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Need a little more information: User's home network subnet range...i.e 192.168.1 X...or something similar, Is the user able to connect to the VPN from home? Any error messages?

One possible solution:
The user's home subnet my be the same as the work's subnet. If this is the case then the VPN won't connect and email can't be retrieved.
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by:pwrBall
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If you have a webmail proxy set up at your company you do the following.

Go into their Exchange account settings on their laptop and click "More settings" -> Connections tab -> put a check on Connect to my exchange mailbox using HTTP, and enter the URL used for OWA, and use Basic Authentication.

Other than that, univision had a good point about the subnet, and more info from you is needed.
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by:AndreStarCap
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Yes, the user can connect to the VPN from home.  The problem is when opening Outlook.  Outlook will try to connect to Microsoft exchange but never does and then it shows that its disconected on bottom right.  
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by:pwrBall
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And the subnet?

Also, are they opening Outlook before connecting with VPN or after?  Outlook can get annoying if it doesn't find the Exchange server when it first opens.
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by:univision-computers
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What happens when the user hits send and receive?
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Author Comment

by:AndreStarCap
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Will get the subnet info shortly.  Do not physically have the laptop..i am troubleshooting via phone and emails.  Any other ideas would be appreciated.
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by:AndreStarCap
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subnet mask 255.255.255.0  .  When the user gave me the IP Address of the laptop (while connected to home network)  without being connected to the VPN it shows the address of one of our servers at work.  How can this be fixed?

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Author Comment

by:AndreStarCap
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When user hits send and receive the following happens: "Trying to connect to Microsoft Exchange and then gets a disconnected message

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by:pwrBall
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Is it a 192.168.x.x address?

Read here, this is probably the issue with some solutions:

http://www.chicagotech.net/Q&A/vpn38.htm

I had this problem a while back, but I change my router to use a different subnet.  Work was using 10.10.x.x and so was I, so I switched to use 192.168.2.x
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AndreStarCap earned 0 total points
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I was able to correct the issue by going into control panel network connections , selecting the VPN and Un-check  "use default gateway on remote network".  Thank you all for your suggestions , they were much appreciated.
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by:AndreStarCap
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Issue was resolved
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