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Trouble with transparency option with logo I've developed for website

Posted on 2008-10-17
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Last Modified: 2013-12-02
I've developed a simple page header logo in Illustrator 11.0.0.  When I "Save For Web" it defaults to PNG-24.  I check the transparency option which then shows a checkered background behind the logo.  When I save the image and post it on my website I get a grey background instead of transarent.  What am I doing wrong?
Minimum experience with Illustrator.
See sample at www.primerb.com/example.aspx

Thanks in advance.
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Question by:PrimeNY
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dlan75 earned 500 total points
ID: 22742899
Hi,
Which version of Internet explorer are you using? If IE6 then that is normal as it cannot handle the png transparency properly but you can find a hack on the web.
On IE 7 or 8 it looks fine
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by:captain
ID: 22742903
Hi

Hm, I don't know what it is supposed to look like but I get a gray arrow with Step one/ create an account in gray too on white..

hth
capt.
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by:captain
ID: 22742910
This is from FF3.02 btw

cheers
capt.
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by:dlan75
ID: 22742918
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by:captain
ID: 22742919
Did you test this in a browser or from your html editor?
Some editors use a 'gray' to indicate transparency...
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by:PrimeNY
ID: 22742956
dlan75:
That's it.  I should have known better to try it in another browser.  Should I stick with PNG with the hack or is it better to use a different format.
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by:dlan75
ID: 22745806
png is a good format used with the hack and GIF offer lesser quality
Maybe you should upgrade your browser also and use IE7 but keep in mind that you still have about 20% of IE6 users visiting your websites !
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