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Terminal Server, start menu disappear

Posted on 2008-10-17
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Last Modified: 2013-11-21
Hello Experts,

I have 2 terminal servers and all users are on roaming profile and folder redirections.
But when users logon to one of the server,  the start menu is empty. All desktop icons and program files are there and working.
they just have to navigate to Start_all programs_Microsoft Office.....etc.
those same users can logon to the other server, and the start menu programs are there.
I normally just have the office applications (excel, word, access) on the start menu..

Thank you in advance
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Question by:Boething
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Expert Comment

by:ThorSG1
ID: 22744224
Off the cuff I would look at two things.

First check the following directory: C:\Documents and Settings\All Users\Start Menu\Programs
Is that directory empty.  If so someone deleted that information.  Try copying from the working server.

Second do both servers have the same Group Policy applied to them?  If so check the Policy that is applied to the second server to see if someone disabled something.  If not then we will have to continue looking at the problem.
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Author Comment

by:Boething
ID: 22744360
all my users are under the same domain and group policy..
the start menu I was pertaining to is the one that comes up right after you click on Start.
not the one you go to Start_All programs (these are all there and working)
maybe it is called the Start Menu list
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LVL 4

Expert Comment

by:ThorSG1
ID: 22744478
So what is missing?
Control Panel, Administrative Tools, Printers, My Documents, My Computer, Run, Help, Search
Or Recent Programs
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Author Comment

by:Boething
ID: 22744608
here is a screen shot
startmenu.bmp
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Expert Comment

by:ThorSG1
ID: 22744782
Login as the Administrator.
Check the Taskbar and Start Menu Properties.  - Right click on Start click properties.
On the Start Menu tab click customize.
On the General tab Programs section.  What is the Number of programs on Start menu: 6 - Default Setting

Show on Start menu section:
Check Internet:Internet Explorer
Check E-mail: Microsoft Office Outlook
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Expert Comment

by:ThorSG1
ID: 22745428
Did that help or do we need to dig deeper?
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Author Comment

by:Boething
ID: 22745553
Thor, thank you for your patience.
but that did not help at all.
when I setup a user profile, I drag the shortcuts (excel, word...) to the top part of the Start Menu.
then I turn the number of programs on Start Menu to 0.
Besides, all my users are on roaming profile and folder re-direction.
do you know where I can find the settings on the start menu?
is it on the registry?
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Accepted Solution

by:
ThorSG1 earned 500 total points
ID: 22773009
See if this helps.  Sorry it took so long to respond.  I'm out of town.

http://www.vistax64.com/tutorials/154919-start-menu-enable-disable-pin-start-menu.html
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