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Can't ping internet names, only able to ping IP

Posted on 2008-10-17
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Last Modified: 2012-05-05
I have one windows XP out of 13 that is unable to ping internet addresses by name.  I can ping internet addresses by number, if i try ping -a no resolution occurs.  Right now I can go to IE and type in an IP and connect.  I can run NSlookup which will succesfully find the address.  If I make an entry into host file I can then get to the website.  This and all machines get IP info from a DHCP server.  I have plugged a different machine into the same port and it worked fine.  I tried a second account with the same problem.  
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Question by:neothink
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15 Comments
 
LVL 2

Expert Comment

by:XeroX1988
ID: 22743248
Sounds like a DNS issue, are you running your own DNS server or are you using one of your internet provider?

Also, if the client has a static IP adres, check the DNS IP that's entered there.
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Expert Comment

by:brainbolt
ID: 22743269
any chance that you have IPv6 running on this machine? try "ping -4 google.com" from a command prompt.
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LVL 18

Expert Comment

by:flyingsky
ID: 22743273
since nslookup works good, so it shouldn't be a DNS problem.
I would try re-install tcp/ip
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Author Comment

by:neothink
ID: 22743343
DHCP address given by router/gateway.  The DNS is the ISP dns address.  Ths is IP v4
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Expert Comment

by:Syncromind
ID: 22743412
First of all try fixing winsock entries.
In a command line type "netsh winsock reset" without quotes and reset the computer.
After that if the problem exists, try flyingsky solution, reinstall tcp/ip. if you can nslookup, so DNS are resolving, but you cant resolve on ICMP (ping) something seems to be broken on your TCP/IP.
Also try ipconfig /flushdns, and reinstall the network adapter. Just in case something is having cache or the NIC has some stuck value.

Hope it helps.
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Expert Comment

by:brainbolt
ID: 22743416
do all of the IP settings this comp is getting from DHCP match what the other machines show?
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LVL 8

Expert Comment

by:russell124
ID: 22743441
Since nslookup is working, you have a valid DNS server IP on the machine.  Check to see that your DNS Client service is running on the workstation.

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LVL 2

Expert Comment

by:Robert Silver
ID: 22743694
Call up your ISP e.g Road Runner, Verizon etc.. and have them give you the Domain Name Servers they provide. You will need to update either your PC or the router it is connected to if it is providing you DHCP service. Often the DNS is provided through the router box e.g Linksys or Netgear.
There in the configuration of the router is an entry that specifies the ip of the ISP DNS servers. I recently went through this with my service. They changed the DNS server IP addresses and I had to update that info on my router.
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Expert Comment

by:kingramco
ID: 22743695
What is you network server?  Are you running Active Directory?
Are the servers DNS settings Correct?
Are the DNS settings in the router correct?
Assuming that you are using AD and the server is the DNS server for the network, is the primary DNS settings in the Workstation the server IP #?
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Author Comment

by:neothink
ID: 22743745
No network environment, this is workgroup crap only!!  The ISP provides a cisco router box which is doing DHCP including DNS.  There are 12 other machines in this offce, none of which are having this issue.  This computer has the SAME DNS, subnet, and gateway as all the other computers.  Obviously the IP is different but still within range.  
NSlookup does work on this computer, if I do nslookup and type the IP returned into IE it will open that page.  Having someone check on the DNS service.
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LVL 18

Expert Comment

by:flyingsky
ID: 22743806
well, reset winsock first, if no good, re-install tcp/ip.
It's NOT the DNS settings, got to be some wrong with the tcp/ip stack.
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Expert Comment

by:kingramco
ID: 22744610
can you ping this station from the others?
is this station showing up on hte neighborhood on the other stations?
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LVL 32

Expert Comment

by:LucF
ID: 22745105
Hi neothink,
I agree with Syncromind and  flyingsky  that a winsock or TCP/IP reset will do the trick in case no other DNS problems can be found on the system (as-in for example wrong static DNS addresses set)
As you're running Windows XP, a tool can be used called WinsockXPfix.exe which can be downloaded from for example http://www.snapfiles.com/get/winsockxpfix.html
Regards,
LucF
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Author Comment

by:neothink
ID: 22747938
reset of the winsock did not hlep!!  Going to the place today to look at it.  
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Accepted Solution

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neothink earned 0 total points
ID: 22799683
Did system restore to two weeks ago and problem was gone.
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