Solved

Images being stripped of in outlook has red x

Posted on 2008-10-17
5
308 Views
Last Modified: 2012-05-05
some of the emails that come to our outlook are being stripped off images and replaced with a red x. we only scan emails for viruses and spam using postini services. the company has verified that they re not doing it.
i tried to send email to my company address and my personal one, the latter received it with no problems the former had some of the images replaced with red x. and the links to those  images had periods inserted in the url.

outgoing emails from our server are not scanned. so that should take care of it. but incoming emails seem to be the problem.
we have AVG running on all the computer and it scans the incoming emails.

please help me resolve this issue ..
0
Comment
Question by:cchibonga
  • 3
  • 2
5 Comments
 
LVL 9

Expert Comment

by:CBanman
ID: 22743537
This is a setting in Outlook's security that is doing this.

To change it click Tools / Options / Security / Change Automatic Download Settings.

In there you'll find a checkbox for Don't download picture...

Uncheck this box, click OK, close and reopen Outlook.  You will now be able to view the images as intended.
0
 

Author Comment

by:cchibonga
ID: 22744036
yeah i have already done that on all the computers but it only shows some of the images then you have 3 or 4 images not showing, very sporadic like that.

this is happening on both outlook 2003 and 2007.
i have checked the file types and it is not targeting a specific file type. it can be .gif, or jpeg.

thanks for your post though. unfortunately that has not fixed it.
0
 
LVL 9

Expert Comment

by:CBanman
ID: 22744410
Let me think on it.
0
 

Author Comment

by:cchibonga
ID: 22899269
anyone ekse with any ideas on how i can fix this?
today one of my users received an email that was sent to both her company account and a yahoo account. the email showed fine on the yahoo account but for the company account the images had been stripped off.
i had her access the email using outlook webmail and also using microsoft outlook but the images were stripped in both places. all there was were red X and the URLs   were screwed up because they had periods after every other letter or so.

please need your help.
0
 

Accepted Solution

by:
cchibonga earned 0 total points
ID: 23960271
we discovered that it was the firewall that was blocking these images really weird. we had to remove some inspections of the firewall which is an ASA 5510. I wonder why cisco never says anything aboutt he potential problems these firewalls caan cause.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Find out what you should include to make the best professional email signature for your organization.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now