Images being stripped of in outlook has red x

Posted on 2008-10-17
Medium Priority
Last Modified: 2012-05-05
some of the emails that come to our outlook are being stripped off images and replaced with a red x. we only scan emails for viruses and spam using postini services. the company has verified that they re not doing it.
i tried to send email to my company address and my personal one, the latter received it with no problems the former had some of the images replaced with red x. and the links to those  images had periods inserted in the url.

outgoing emails from our server are not scanned. so that should take care of it. but incoming emails seem to be the problem.
we have AVG running on all the computer and it scans the incoming emails.

please help me resolve this issue ..
Question by:cchibonga
  • 3
  • 2

Expert Comment

ID: 22743537
This is a setting in Outlook's security that is doing this.

To change it click Tools / Options / Security / Change Automatic Download Settings.

In there you'll find a checkbox for Don't download picture...

Uncheck this box, click OK, close and reopen Outlook.  You will now be able to view the images as intended.

Author Comment

ID: 22744036
yeah i have already done that on all the computers but it only shows some of the images then you have 3 or 4 images not showing, very sporadic like that.

this is happening on both outlook 2003 and 2007.
i have checked the file types and it is not targeting a specific file type. it can be .gif, or jpeg.

thanks for your post though. unfortunately that has not fixed it.

Expert Comment

ID: 22744410
Let me think on it.

Author Comment

ID: 22899269
anyone ekse with any ideas on how i can fix this?
today one of my users received an email that was sent to both her company account and a yahoo account. the email showed fine on the yahoo account but for the company account the images had been stripped off.
i had her access the email using outlook webmail and also using microsoft outlook but the images were stripped in both places. all there was were red X and the URLs   were screwed up because they had periods after every other letter or so.

please need your help.

Accepted Solution

cchibonga earned 0 total points
ID: 23960271
we discovered that it was the firewall that was blocking these images really weird. we had to remove some inspections of the firewall which is an ASA 5510. I wonder why cisco never says anything aboutt he potential problems these firewalls caan cause.

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

In my humble opinion (IMHO), TouchDown from Symantec is the best in class for this type of application, but Symantec has end-of-lifed it and although one can keep using it, it will no longer be supported or upgraded.  Time to look for alternatives t…
A method of moving multiple mailboxes (in bulk) to another database in an Exchange 2010/2013/2016 environment...
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question