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Images being stripped of in outlook has red x

Posted on 2008-10-17
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Last Modified: 2012-05-05
some of the emails that come to our outlook are being stripped off images and replaced with a red x. we only scan emails for viruses and spam using postini services. the company has verified that they re not doing it.
i tried to send email to my company address and my personal one, the latter received it with no problems the former had some of the images replaced with red x. and the links to those  images had periods inserted in the url.

outgoing emails from our server are not scanned. so that should take care of it. but incoming emails seem to be the problem.
we have AVG running on all the computer and it scans the incoming emails.

please help me resolve this issue ..
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Question by:cchibonga
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Expert Comment

by:CBanman
ID: 22743537
This is a setting in Outlook's security that is doing this.

To change it click Tools / Options / Security / Change Automatic Download Settings.

In there you'll find a checkbox for Don't download picture...

Uncheck this box, click OK, close and reopen Outlook.  You will now be able to view the images as intended.
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Author Comment

by:cchibonga
ID: 22744036
yeah i have already done that on all the computers but it only shows some of the images then you have 3 or 4 images not showing, very sporadic like that.

this is happening on both outlook 2003 and 2007.
i have checked the file types and it is not targeting a specific file type. it can be .gif, or jpeg.

thanks for your post though. unfortunately that has not fixed it.
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Expert Comment

by:CBanman
ID: 22744410
Let me think on it.
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Author Comment

by:cchibonga
ID: 22899269
anyone ekse with any ideas on how i can fix this?
today one of my users received an email that was sent to both her company account and a yahoo account. the email showed fine on the yahoo account but for the company account the images had been stripped off.
i had her access the email using outlook webmail and also using microsoft outlook but the images were stripped in both places. all there was were red X and the URLs   were screwed up because they had periods after every other letter or so.

please need your help.
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Accepted Solution

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cchibonga earned 0 total points
ID: 23960271
we discovered that it was the firewall that was blocking these images really weird. we had to remove some inspections of the firewall which is an ASA 5510. I wonder why cisco never says anything aboutt he potential problems these firewalls caan cause.
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