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why am I getting "Instant search encountered a problem ..." When using Outlook 2007 search

Posted on 2008-10-17
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Last Modified: 2012-05-05
When I use the search feature (looking for a contact) I get the message instant search encountered a problem...change query.........
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Question by:rfffwh
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LVL 47

Expert Comment

by:apache09
ID: 22753599
Have you installed Office 2007 SP1?
http://www.microsoft.com/downloads/details.aspx?FamilyId=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en

Is this an exchange email account?
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Author Comment

by:rfffwh
ID: 23022687
Thanks for your help.  SP1 is installed -----yes this is an exchange account.  
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Accepted Solution

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apache09 earned 50 total points
ID: 23073202
See the following Known Search Issues in Outlook 2007

May need to re-index or reinstall Windows Desktop Search 4.0
http://www.slipstick.com/outlook/ol2007/known_issues.htm

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Author Closing Comment

by:rfffwh
ID: 31507271
What I found was exchange needed to complete indexing-----which I finally did----start indexing and let it finish.  For some reason it was in a constant state of indexing.  
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