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outlook mcafee 0x80040154

Posted on 2008-10-17
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Outlook 2003 sp3 with mcafee internet security. Incoming and outgoing email seems to be blocked. When I click to test account settings the find incoming mail server and find outgoing mail server immediately comes up with a red X and says cancelled. I've tried in Safe Mode. I've tried shutting everything down in McAfee. I set Outlook options to not use virus check for outgoing messages. Settings are correct and work fine on another computer. If I click Send and Receive, I get the 0x8004210A and 0x800CCC7D errors, both of which are not correct. I've tried the Detect and Repair. And I've tried a repair install of Outlook. Nothing has worked. I'm using gmail and comcast email addresses, and neither work on this computer, but do on another.
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Question by:bmcomputer
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17 Comments
 
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Expert Comment

by:Benji_
ID: 22744957
Have you tried unisntalling macaffe??
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Author Comment

by:bmcomputer
ID: 22745118
I haven't tried reinstalling McAfee, as I don't have the original disks and it's not my computer. I did however, go through the firewall and added outlook.exe, along with all the Internet programs, like svchost, iexplore, etc, as exceptions. I must be missing something with McAfee, but they are little help. The fact that the test message is cancelled instead of just failing tells me it's a firewall issue. I accidentally named the question incorrectly. Sorry.
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Expert Comment

by:Benji_
ID: 22745506
Humm is there anything traffic blocked, if you disable macfafee and it still doesnt work that is strange because once you disable it removes all active dependencies, if installed correctly of course, was it installed manually or pre installed with computer.. u can download macafee from the website if you know the email address that was used to have the active subscription
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Author Comment

by:bmcomputer
ID: 22745585
I disabled all the mcafee services (except real time scanner) and it's still not working. I chatted with McAfee and they say it's not their problem. Both users accounts' emails are blocked. Maybe I should uninstall SP3 for office. I'm wondering if there's a dll to re-register? The thing that is odd is that as soon as I click Test Account Settings, the find incoming mail server and outgoing too say "cancelled." It doesn't even try to find it. What would cancel it?
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Author Comment

by:bmcomputer
ID: 22745937
I tried creating a new profile. Same results.
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LVL 2

Expert Comment

by:Benji_
ID: 22745955
have you tried leaving all the services enabled and disable from interface, as disabling services and not disabling fom interface can cause problems, the part i am finding strange is the fact that its not even "Trying",  Sp3 shouldnt afftect it, how long have you experience the problem are or you just trying to create the account for the first time now.
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Author Comment

by:bmcomputer
ID: 22746277
Yes. I tried both disabling from the McAfee interface and going into services.msc, as McAfee suggested. I also tried running scanpst.exe on all outlook.pst and archive.pst files. It found errors and fixed them, but I still have the same problem.
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LVL 2

Expert Comment

by:Benji_
ID: 22747551
There is possible soltutions i can see

a) get a yes or no answer
Unisntall and determine if Macafee has broken it or   its outlook that is broken.

b)alternativly try downloading another email client like Thunderbird / incredimail see if you can send an email to the same pop servers.

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Author Comment

by:bmcomputer
ID: 22763408
Thanks for the ideas. The client didn't want me to uninstall McAfee, as he didn't have CDs to reinstall. I didn't uninstall Outlook either, as I just gave the computer back to my client. In Safe Mode, I created a Test user, and without opening Outlook, I went into Mail in the control panel and created a new account. As soon as I clicked "Test Account Settings" I got the same thing: "cancelled" next to finding incoming mail server and finding outgoing mail server. I suggested that he first try Incredimail, then an sfc /scannow before he uninstalls / reinstalls Outlook. My original thoughts on it being an Outlook or McAfee problem has changed to being a Windows Mail problem. I will post again if my client solves it. Otherwise I am stumped. Thanks for trying.
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Author Comment

by:bmcomputer
ID: 22801218
Saw another knowledge base article when I did a search on "test account settings cancelled" that said to go to a command line prompt and enter:
regsvr32 ole32.dll
regsvr32 inetcomm.dll
I had the client try that and the regsvr32 command failed. I'll see if I can get that fixed and I'll write again. I would think that he can fix that from a sfc /scannow.
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Author Comment

by:bmcomputer
ID: 22872083
I am still waiting for client to try something. Please keep open for a few more days.
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Author Comment

by:bmcomputer
ID: 22936183
Never got an answer from my client, so I don't know what will work. My guess is copying the regsvr32 back in the correct location so I can re-register the dll's listed above. If that doesn't work, I could try the sfc /scannow. Otherwise, I don't know.
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Expert Comment

by:santa_0
ID: 22960372
I have exactly the same symptom on a client's freshly-installed laptop "downgraded" to winXP pro.

'regsvr32 ole32.dl'l confirmed registration. 'regsvr32 inetcomm.dll' yielded the information that inetcomm.dll was not installed on the system.  

copying inetcomm.dll (and all the dll's it depends upon (dependency walker)) to their respective locations on the failing PC  caused the above command to report
LoadLibrary("inetcomm.dll") failed - A dynamic link library (DLL) initialization routine failed.

Syslogs have no error or warning entries.

MS Technet shows only failure to solve this issue:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3813760&SiteID=17

Looks like it's
(1) a bare-metal re-install of the laptop and all its drivers (sigh)
(2) back to the drawing board with the slipstreaming of SP3 using nlite (must have excised the necessary bits in error).



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Expert Comment

by:santa_0
ID: 22960380
BTW - this is hardly worth the fee.  Good thing its a free trial.
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Accepted Solution

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santa_0 earned 1000 total points
ID: 22961228
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Author Comment

by:bmcomputer
ID: 23057961
It looks like this answer from santa_0 might work. First forum I've seen with an actual fix.
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_23048818.html

I'll try to get my client to rename the inetcomm.dll and try it again. I emailed him the dll from my computer, just in case.
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Author Closing Comment

by:bmcomputer
ID: 31507292
Although my client didn't apply the fix, I'm sure the second link would work, as I've used it on other Outlook files since then. Thanks.
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