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PwrDown on WS-X6748-GE-TX  module

Posted on 2008-10-17
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Last Modified: 2012-05-05
I have a Cisco 7603 with a SUP720-3B and I am having issues with it seeing my WS-X6748-GE-TX.  The  ports show up in the config, but the module clearly has power issues.


#show module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1    2  Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL1028V3CX
  3   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     SAL1031X71W

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0013.c320.6260 to 0013.c320.6263   5.2   8.4(2)       12.2(18)SXF1 Ok
  3  0018.b916.7840 to 0018.b916.786f   2.4   Unknown      Unknown      PwrDown

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  1  Policy Feature Card 3       WS-F6K-PFC3B       SAL1027U3BQ  2.3    Ok
  1  MSFC3 Daughterboard         WS-SUP720          SAL1029VKL1  2.5    Ok
  3  Distributed Forwarding Card WS-F6700-DFC3B     SAL1033Y0D8  4.2    PwrDown

Mod  Online Diag Status
---- -------------------
  1  Pass
  3  Not Applicable

#show power
system power redundancy mode = combined
system power total =     1532.16 Watts (36.48 Amps @ 42V)
system power used =       689.64 Watts (16.42 Amps @ 42V)
system power available =  842.52 Watts (20.06 Amps @ 42V)
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    PWR-950-AC          919.38 21.89  OK     OK     on
2    PWR-950-AC          919.38 21.89  OK     OK     on
                        Pwr-Allocated  Oper
Fan  Type               Watts   A @42V State
---- ------------------ ------- ------ -----
1    FAN-MOD-3HS         125.16  2.98  OK
                        Pwr-Requested  Pwr-Allocated  Admin Oper
Slot Card-Type          Watts   A @42V Watts   A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1    WS-SUP720-3B        282.24  6.72   282.24  6.72  on    on
2    (Redundant Sup)       -     -      282.24  6.72  -     -
3    WS-X6748-GE-TX      407.40  9.70     -     -     on    off (not supported)


I am running version: 12.2(18)SXF15

I have a feeling it has to do with my version, but you need a PhD to understand what all the different cisco versions mean.  

Any help would be appreciated.  Thanks!
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Question by:loniadmin
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Accepted Solution

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lrmoore earned 125 total points
ID: 22746683
minimum software version for the module on the 7600 is
Supported only with Supervisor Engine 720
 12.2(33)SRA
 
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Author Comment

by:loniadmin
ID: 22761000
I installed version 12.2.33SRA7 and it still shows the same results.  Even when I run the power enable cmd.


#show module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1    2  Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL1028V3CX
  3   48  CEF720 48 port 10/100/1000mb Ethernet  WS-X6748-GE-TX     SAL1031X71W

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0013.c320.6260 to 0013.c320.6263   5.2   8.4(2)       12.2(33)SRA7 Ok
  3  0018.b916.7840 to 0018.b916.786f   2.4   Unknown      Unknown      PwrDown

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  1  Policy Feature Card 3       WS-F6K-PFC3B       SAL1027U3BQ  2.3    Ok
  1  MSFC3 Daughterboard         WS-SUP720          SAL1029VKL1  2.5    Ok
  3  Distributed Forwarding Card WS-F6700-DFC3B     SAL1033Y0D8  4.2    PwrDown

Mod  Online Diag Status
---- -------------------
  1  Pass
  3  Not Applicable


#show ver
Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-M), Version 12.2(33)SRA7, RELEASE SOFTWARE (fc2)



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LVL 79

Expert Comment

by:lrmoore
ID: 22761358
May be time to call TAC and open a service case...
I've seen this before if the module is only supported in specific slots on a 6513 chassis, but you don't have that many slots to choose from on the 7600.. you are running native mode, right?
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Author Comment

by:loniadmin
ID: 22762001
Forgive my ignorance, but what is native mode.
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LVL 79

Expert Comment

by:lrmoore
ID: 22762043
With the SUP720 you have two modes of operation - Hybrid and Native. This may not be relevant to 7600 but with a 6500 you would have the switch running in CATOS mode and the route processor in IOS mode.
Native mode is pure IOS with no CATOS.
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Author Comment

by:loniadmin
ID: 22762158
Thanks for explaining the difference.  I am pretty sure it is in native mode as there are no catos commands.  However, is there a show cmd that I could use to find out?
0
 
LVL 79

Expert Comment

by:lrmoore
ID: 22762200
If you don't have to start out in CATOS mode  switch:(enable) mode, then session to the MSFC to get to the router> prompt, you are in native mode.
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