Solved

I am unable to reinstall Apple iTunes on my PC.

Posted on 2008-10-17
7
1,245 Views
Last Modified: 2013-11-06
HP Pavillion Laptop dv6408nr; Windows here was a problem with the windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
HP chat help recommended uninstalling iTunes and reinstalling. Does not work, Uninstall complete reinstall now not possible. Same error message.
Apples Genius desk at store said to try Microsoft help. They suggested downloading Windows installer Cleanup Utility Package http://download.microsoft.com.download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
This was done, with no apparent difference made.
Everything else seems to work fine. How can I get my itunes back?
0
Comment
Question by:Nextboat
  • 3
  • 3
7 Comments
 
LVL 7

Accepted Solution

by:
pr0t0c0l12 earned 200 total points
ID: 22746793
Reboot safe mode as administrator, uninstall package, go to directory and delete files that are left in program files.  Then restart computer and install again. This should be sufficient to install again your software.
0
 
LVL 24

Assisted Solution

by:DMTechGrooup
DMTechGrooup earned 300 total points
ID: 22746824
Systems restore back to when it was working or before it was installed..
0
 

Author Comment

by:Nextboat
ID: 22746863
iTunes is already uninstalled. The only files I see in the directory seem to be library files of music, ect. I don't want to delete these files and loose my music files. Any thoughts?

0
Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

 
LVL 24

Assisted Solution

by:DMTechGrooup
DMTechGrooup earned 300 total points
ID: 22746869
Systems restore back to when it was working or before it was installed..
0
 

Author Comment

by:Nextboat
ID: 22747717
I looked up systems restore in help, and then went to the function. There was only one restore point listed which was the lasr windows upgrade download. This either doesn't help me, or I don't know how to do this.
0
 
LVL 24

Expert Comment

by:DMTechGrooup
ID: 22748643
How long ago was it?  Did either a) Itunes work then or b) wasnt installed.. if either of those are the case then select that restore point and revert back to it.  You can always get the windows update again and if it was automatic it will do it again automatic.

If at that time you had issues with itunes then it would be pointless to go to that restore point.  I am surprised you only have one.
0
 

Author Comment

by:Nextboat
ID: 22750151
Thanks for your help. I finally gave up and called HP Tech desk and paid the money for their assistance. After over 4 hours on line and on the phone with two different techs, we seem to have everything back up and working. There were a number of things done. We did try an earlier restore point, (they showed me where to find it.) That did not resolve the problem. I still don't know for sure what the exact fix was, but I believe it was a combination of things. They cleaned out some registery files, Deleted and reinstalled some programs, etc. We started at 7:45 AM and finished at 1:30 PM. A couple of breaks were taken, and they called back each time to continue the work. I never could have done this myself, and I don't know how the files became so messed up. iTunes was the only program that seemed to have the problem with the installation files. The Windows Installer Cleanup file seemed to help also, but the first tech, and I didn't know the proper way to use it once it was downloaded. The second tech did.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Join & Write a Comment

HOW TO PUT VIDEOS ON YOUR iPod This article provides step-by-step instuctions on how to to use freely-available software tools to transfer video files to your iPod [step=""]DISCLAIMERS: * Please remember that making copies of copyrighted materi…
What's a UDID? If you're involved in developing, testing, or even reviewing an iOS application that's in beta, then at some point you may need to know the UDID for any iOS devices that you'll be testing on. What's the UDID? It stands for Unique Dev…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now