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After Effects can't continue: sorry, After Effects has crashed

Posted on 2008-10-18
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Last Modified: 2011-10-19
"After Effects can't continue: sorry, After Effects has crashed. see http://www.adobe.com/support/products/aftereffects.html for known issues.  If you still can't resolve the issue, please contact Technical Support (2).


Has tried to reinstall but it doesnt work
has tried to install new ffdshow codec, it doesnt work.
has tried to reinstall my k-lite codec pack, it doesnt work too.
error.JPG
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Question by:paogiver
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3 Comments
 
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Assisted Solution

by:Merete
Merete earned 20 total points
ID: 22855918
Hi paogiver, dont really know where to start,
did you contact them?
What were you doing when it crashed?
If you need to re-install make sure you install the original copy of this product before adding any of the updates and re-regester it.
That all previous versions and services have been stopped prior and no reg keys remain. Clean install Adobe in other words.

looking at the actual error
Error signature<< something is mismatched
 Application verification 8 << 8
..mod name cooltype.dll ... mod version 5<< version 5 ?
are you trying to import something that is not compatible with your version.

error signatures
http://community.adobe.com/help/search.html;jsessionid=1B1DA089490E2EEC50C1621D2A950583?q=error+signature&lbl=aftereffects_product_adobelr&self=0&area=0
Merete
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LVL 5

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by:
paogiver earned 0 total points
ID: 22858292
I've found my own solution. which works like a charm, thx anyway
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Author Comment

by:paogiver
ID: 22858301
Merete, thanks for the reply, but that didnt solve any of my problem, i've seen that page u before you give it to me, of course i did google research before i come here.
Thank you. I've fixed the problem refresh the preferences and reinstall codec
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