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CDRom drive not working

Posted on 2008-10-18
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Last Modified: 2012-05-05
When I insert a DVD into my computer it no longer recognises it.

 In Device Manger / Hardware under "DVD/CD-Rom drives" it says "!TSSTcorpCDRW/DVD TSL462C" Might this give any clues as to the problem?

 I have used a lens cleaning product.  

I think this (and various other) problem might have came about at about the same time as when I upgraded to Explorer 7 - might that be relevant?
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Question by:KateHamilton
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Expert Comment

by:almarbusiness
ID: 22748533
Hello:

The upgrade to IE7 should not be relevant to your problem, what happens if you insert a cd instead of a dvd, do you have the same issue ?

By the way can you tell the brand of the dvd ?
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Author Comment

by:KateHamilton
ID: 22748536
I can't get CDRoms, DVDs or CDs to work. When I put them in they start spinning around, and then stop. And when I look in Computer it does not show that drive.

I saw as an answer to someone else's question to get a can of compressed air and spay it on the lens to clear any dust that there might be.  Would you agree that this would be worth trying ? What sort of shop would I get compressed air from?
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Expert Comment

by:kerm007
ID: 22748541
are you able to read cd with the same device ?
If yes

the dvd portion of the lens is probably defective try with another cd/dvd devioce if it work ie is not the isse and i doubght it was related

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Expert Comment

by:kerm007
ID: 22748543
future shop or best buy sell thoses product or a good electronic store ....
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Expert Comment

by:kerm007
ID: 22748558
KateHamilton

here a trouble shoot guide to help you

http://www.fonerbooks.com/ide_cd.htm

Pete
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Expert Comment

by:kerm007
ID: 22748565
what you also do is to go in device manager delete the drive reboot and see if that help  ....

Pete
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Author Comment

by:KateHamilton
ID: 22748649
Thanks for all those suggestions.  I have gone into the device manager- if I uninstall or disable the CD rom driver I assume I will be able to get it back again....!  I have also found a message saying  "Windows cannot initialize the device driver for this hardware (Code 37) - does that help?
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Accepted Solution

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kerm007 earned 125 total points
ID: 22748666
try this




Open the Registry Editor: - Click on Start then select Run - Type in: regedit and click OK.

<>Backup your registry by:

1. Highlight My Computer by clicking on it once.
2. At the top of the page you should see File, click on this and then select Export Registry File.
3. The following screen will allow you to select where you would like to save this backup and what file name you would like to save it as.
Please note at the bottom of the screen where it says export range All; this should be selected to ensure your entire registry is backed up completely.
5. Give the File a name and click on the SAVE button (this will bring you back to the registry editor)

<>Remove the UpperFilters and LowerFilters values by:

1. Expand the HKEY_LOCAL_MACHINE key (looks like a folder) by double clicking it (or clicking the + next to it.) Expand the SYSTEM Key
2. Expand the CurrentControlSet Key
3. Expand the Control Key
4. Expand the Class Key
5. Please look for a key containing the following string of letter and numbers:

{4D36E965-E325-11CE-BFC1-08002BE10318}

6. Highlight this key by left clicking once on it.
7. On the right hand side you are looking for UpperFilters and LowerFilters, once you find these please delete them - Highlight them (clicking on them once) and then delete them by right-clicking on them and choosing delete (or pressing Delete on your keyboard.)
8. Close the Registry Editor, click on File and then click on Exit
9. Restart your computer. Your CD/DVD Drives should be back and functioning.



Pete
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Author Comment

by:KateHamilton
ID: 22748692
That's brilliant thank you for your help on this.  
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Expert Comment

by:kerm007
ID: 22748709
is it working ?
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Author Comment

by:KateHamilton
ID: 22749040
I did start to follow the procedure you have kindly detailed, but when I click on Computer there is not a function under File to Export Registry File.

I have run of out time for now....will try tomorrow and let you know the outcome.

Many thanks,

Kate  
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Expert Comment

by:kerm007
ID: 22749060
well the export registry is in run regedit

not from my computer

Thanks
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Expert Comment

by:kerm007
ID: 22749063
Open the Registry Editor: - Click on Start then select Run - Type in: regedit and click OK.
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Author Comment

by:KateHamilton
ID: 22760242
Have gone down the Registry Editor route - and it has worked - I have my CD Rom drive back in use!  Brilliant, thank you!
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Expert Comment

by:kerm007
ID: 22761911
Great News

Pierre
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