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powerpoint 2007 crashes while working with SmartArt graphics

Posted on 2008-10-18
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Last Modified: 2009-09-24
while working in powerpoint with a SmartArt Graphic the software crashes.  i have checked for updates etc. I have inserted the Office Professional disk and repaired the software.  no luck.
Event Type:	Error
Event Source:	Microsoft Office 12
Event Category:	None
Event ID:	1000
Date:		10/18/2008
Time:		4:20:24 PM
User:		N/A
Computer:	SUPER-DADDY-2
Description:
Faulting application powerpnt.exe, version 12.0.6300.5000, stamp 47606dee, faulting module oart.dll, version 12.0.6214.1000, stamp 47069fb7, debug? 0, fault address 0x004b6744.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 70 00 6f 00 77 00    .p.o.w.
0030: 65 00 72 00 70 00 6e 00   e.r.p.n.
0038: 74 00 2e 00 65 00 78 00   t...e.x.
0040: 65 00 20 00 31 00 32 00   e. .1.2.
0048: 2e 00 30 00 2e 00 36 00   ..0...6.
0050: 33 00 30 00 30 00 2e 00   3.0.0...
0058: 35 00 30 00 30 00 30 00   5.0.0.0.
0060: 20 00 34 00 37 00 36 00    .4.7.6.
0068: 30 00 36 00 64 00 65 00   0.6.d.e.
0070: 65 00 20 00 69 00 6e 00   e. .i.n.
0078: 20 00 6f 00 61 00 72 00    .o.a.r.
0080: 74 00 2e 00 64 00 6c 00   t...d.l.
0088: 6c 00 20 00 31 00 32 00   l. .1.2.
0090: 2e 00 30 00 2e 00 36 00   ..0...6.
0098: 32 00 31 00 34 00 2e 00   2.1.4...
00a0: 31 00 30 00 30 00 30 00   1.0.0.0.
00a8: 20 00 34 00 37 00 30 00    .4.7.0.
00b0: 36 00 39 00 66 00 62 00   6.9.f.b.
00b8: 37 00 20 00 66 00 44 00   7. .f.D.
00c0: 65 00 62 00 75 00 67 00   e.b.u.g.
00c8: 20 00 30 00 20 00 61 00    .0. .a.
00d0: 74 00 20 00 6f 00 66 00   t. .o.f.
00d8: 66 00 73 00 65 00 74 00   f.s.e.t.
00e0: 20 00 30 00 30 00 34 00    .0.0.4.
00e8: 62 00 36 00 37 00 34 00   b.6.7.4.
00f0: 34 00 0d 00 0a 00         4.....

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Question by:copeasetic
7 Comments
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 22755099
Do you have any add-ins installed?  Have you changed/updated your print drivers.

Also, see this Hotfix: http://support.microsoft.com/kb/955596
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LVL 9

Expert Comment

by:tajsimmons
ID: 22775461
I suspect it's your 'graphics card drivers'

see
How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

If that works, then try updating your 'graphics card driver'

By visiting
http://sketchup.google.com/support/bin/answer.py?hl=en&answer=36254

Cheers
TAJ Simmons
microsoft powerpoint mvp
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Expert Comment

by:Consolidated_Telcom
ID: 22942359
I have the same problem on a system that I am working on.  If you change your default printer from an HP to anything else, I bet your problem goes away.  I believe the issue is with and HP printer driver.
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Accepted Solution

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copeasetic earned 0 total points
ID: 23078180
When adding text to a smart graphic
      It works fine when entered into the proper text input field  (Over to the left where the program indicates:  Type your text here

But if you click directly into the smart graphic and add text the file becomes unstable and often crashes
      IF you type right here, the file becomes unstable
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LVL 21

Expert Comment

by:GlennaShaw
ID: 23079453
Can we know how you resolved it yourself so others can benefit?
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LVL 2

Expert Comment

by:prabhusathya
ID: 23136707
I am also facing the same problem. can anyone help me?
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LVL 1

Expert Comment

by:Fylar
ID: 25029265
The smart art functionality in office 2007 is buggy as hell, the moment that you start creating complex diagrams.

I doubt that there will be an answer on EE, as I think it's due to an implementation that hasn't been thoroughly tested.

I've had issues where when re-opening a powerpoint deck, that slides with smart art were corrupted, and replaced with blank slides.

Saving down to 2003 format solves that problem, but it's a pain.

Anyway...good luck with trying to find an answer - I'd just keep on submitting the error reports to microsoft.
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