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Error using SSL Web VPN Client

Hi,

We are getting following error while connecting to ASA 5510 firewall using Mozilla web browser.

The installer was not able to start the Cisco SSL VPN Client.
Please contact your IT administrator for more information.
Click here to logout.

I have gone through some links, but most of them are for those who are facing above error on unsupported OS ( Like Vista ). Can you please advice what is required to configured. I have new problem connecting through IE.

Vijay

Les Moore

What version SSL VPN client?
What version OS on the ASA?
What OS on the client PC? XP/sp3?
Have you tried installing the client using the offline installer?
What version of Java? It is java based, so you have to have java installed first.

vsupreti

ASKER

As I mentioned its Web VPN ASA 5100 solution. VPN client automatically get installed onto client PC. I am currently trying out on Windows XP, with Java version 1.5 ( SSL 3.0 and TLS 1.0 enabled ). I have no difficulty connecting to the firewall using Internet Explorer on the same machine. But hsing Mozilla I gt above error. Are there any specific settings required. Here are inline answers
What version SSL VPN client? SSL VPN Client for WebVPN ( Version 1.1.4.176 )
What version OS on the ASA? ASA 5100
What OS on the client PC? XP/sp3? XP
Have you tried installing the client using the offline installer? Not
What version of Java? It is java based, so you have to have java installed first. 1.5

Thanks and Regards
Vijay

Les Moore

I don't think that Mozilla supports the standard java VM 1.5
Here's some info from mozilla
http://plugindoc.mozdev.org/faqs/java.html

vsupreti

ASKER

I have installed Java version 1.6 but even then I get the same error. Is there any specific Mozilla tunable required? Or any configuration changes at ASA5100?

Thanks
Vijay

Les Moore

If it works with IE and not with Mozilla, then it is not a ASA issue.

vsupreti

ASKER

Then what's the solution?

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Les Moore

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nhuanvn

I face the same error message:

****************************
The installer was not able to start the Cisco SSL VPN Client.
Please contact your IT administrator for more information.
Click here to logout.
****************************

on my Vista Home Premium for both IE7.0.6001.18000 and Mozilla 3.0.3. I don't know what to do yet.

vsupreti

ASKER

This solution works well.
1. Upgrade VPN client to 1.4.179
2. Upgrade Firefox to 3.0.5

Thanks
Vijay