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Solved

Outgoing email remains in Outbox and doesn't get sent

Posted on 2008-10-19
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Last Modified: 2012-05-05
I have researched this issue and discovered it is a flaw with Outlook that when replying to some emails it thinks an item has already been sent so it won't send it again...that is an ocassional problem that I have struck and learned to live with

However I am now at the stage where Outlook is refusing to send most of my emails. To get round it, I have to create copies of the emails in the Outbox that it is refusing to send and send those; I then delete the original emails I created!

This is driving me nuts!
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Question by:Newbietoo
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LVL 97

Expert Comment

by:war1
ID: 22752419
Hello Newbietoo,

What environment are you in?  Exchange? SBS?

1. Check if Outlook is in Offline mode. In Outlook go to File and make sure Work Offline is not selected.

2. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

3. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

4. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

5. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

6. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

7. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

8.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
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Author Comment

by:Newbietoo
ID: 22754024
Thanks War1

No we don't use Exchange; I'm just using Outlook locally. Pretty certain my problem is confined to Outlook; I don't have any server/firewall etc issues. I can send email fine, it's just that Outlook arbitrarily decides not to send some e.g. in the Outbox they appear in regular text, where items it decides it is going to send are italicised.  I can create a copy of the ones it doesn't send and they then get sent.

As I said earlier, I'm pretty sure Outlook thinks it has already sent the item so it won't send it again. Duplicating the item overcomes that; Outlook then thinks its a new item and will send it...that workaround works 100% of the time; it's just that its a total Pain in the A as you'd appreciate.

I will try some of your suggestions
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LVL 97

Expert Comment

by:war1
ID: 22754380
Disable Word as editor.  In Outlook, go to Tools > Options > Mail Format. Uncheck both options to make Word as editor. Click OK. Restart Outlook. Test.
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Author Comment

by:Newbietoo
ID: 22754581
I'm not using word as an editor

I tried regsvr32 inetcomm.dll, whatever that is and I haven't had any mails (yet) that haven't been sent, so maybe that did soemthing. Let's see how the day pans out :)

Thanks
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LVL 97

Expert Comment

by:war1
ID: 22754704
inetcomm.dll is a library file that is needed to send mail.  Sometimes it gets unregistered and Outlook cannot send.
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Author Comment

by:Newbietoo
ID: 22755211
Spoke to soon, just had another incidence, so inetcomm.dll wasn't a complete fix :(

I should have mentioned too that this problem manifests itself most often (not always) with Reply emails. May now have to try a new user profile.
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Author Comment

by:Newbietoo
ID: 22793684
Have tried the new Profile and still no joy.  The problem is at that stage now where 90% of email is not sent. So I guess it's an Outlook reinstall now?

Patrick
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LVL 97

Expert Comment

by:war1
ID: 22793818
With Outlook close, register inetcomm.dll again.

If no joy, a reinstall is the next step.
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Accepted Solution

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Newbietoo earned 0 total points
ID: 22794261
Did that and reinstalled and still no luck!!
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Author Comment

by:Newbietoo
ID: 22855801
Eventually did a Windows re-install to fix this! Nothing else worked

Patrick
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LVL 97

Expert Comment

by:war1
ID: 22855879
Patrick, glad the problem is fixed.  Sorry you have to reinstall your OS to fix it.
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