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BLUE SCREEN

WHAT CAUSES THIS BLUE SCREEN, AND MAKES MY PC SHUT DOWN EACH TIME . ANY SOLUTIONS
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BenBispham1
Asked:
BenBispham1
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1 Solution
 
Muhammad KhanManager, ITCommented:
did you install new hardware or software?
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BenBispham1Author Commented:
YES I CONNECTED A NEW USB CAMERA.
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rindiCommented:
Before anything else, TURN OFF YOUR CAPS LOCK!!!!


Look for and zip the *.dmp files, then upload them using the following Link:

http://www.ee-stuff.com/
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Muhammad KhanManager, ITCommented:
that means your USB camera device driver is either not compatible to your OS or it is not installed properly.

You can try re-installing it.
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BenBispham1Author Commented:
it was ploug and play , i need not install any drivers, also am using windows xp
rindi, the *dmp files you stated could not found ? any help
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arnoldCommented:
Go through the properties of my computer, advanced and in the settings for startup and recovery you will see what the current configuration is:
Look for the file listed there in %systemroot%\Minidump

If you want to investigate the issue yourself, you need to download the windows debugger: http://www.microsoft.com/whdc/DevTools/Debugging/default.mspx
Make sure to also download and install the symbols package for your system XP with either SP2 or SP3.

once you have these installed, you can use the windows debugger with the symbols files to analyze the memory, kernel or complete dump file to see what the cause of the crash is.

Does the blue screen come up when you connect the camera or when you try to access/retrieve data from the camera?
If so, it is very likely the driver as aiklamha suggested.  Check the site for the camera to see whether they have a newer driver for windows XP.
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rindiCommented:
They are hidden, so make sure you have setup the user to be able to view hidden system files.
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