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Internet Explorer crashing?

Posted on 2008-10-19
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Last Modified: 2013-12-08
Having issues with IE7 crashing repeatedly any time I input information in the search bar and hit enter or often times even after simply entering a url.

Event log indicates that the faulting module is ntdll.dll

I have reinstalled the operating system as a repair installation and the issue has not gone away.

All updates are in place though there is one that refuses to install.

If it is of any significance at one point I noticed a missing driver in device manager called "security services driver" and upon searching Microsoft one of the solutions offered was to uninstall the item and allow it to be redetected.

I took it out but it did not reappear though there are no yellow question marks in there now.

I was not really shocked as this machine has just undergone a motherboard replacement and a clean install was not an option.

Any tips as to how to cure IE7 issue would be appreciated as that is the only issue still present.
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Question by:LoneWolf-53
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Expert Comment

by:PCBONEZ
ID: 22753319
Your ntdll.dll file has probably gone corrupt.
Easiest way to fix it is to copy it off a working machine and then replace the bad files on your machine.
- There may be several copies. replace all of them.
- Make sure the machine you get it from has all the latest MS updates and service packs installed so you don't get an old version of the file.
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by:PCBONEZ
ID: 22753328
same same:
Some file in IE7 that calls up or uses ntdll.dll may have gone corrupt.
If replacing ntdll.dll doesn't fix the problem try reinstalling IE7.

.
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Author Comment

by:LoneWolf-53
ID: 22754018
I'll try replacing the ntdll.dll file but to be honest would have thought that would be replaced by doing a repair installation of XP and doing that necessitates the replacement of all service packs as well as IE7 so it has been reinstalled as well.
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Author Comment

by:LoneWolf-53
ID: 22754173
Tried replacing ntdll.dll in safe mode but it would not allow me to do so giving an error message that file was in use?

Compared file size with the known good version in my other machine and it is the same.
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Accepted Solution

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LoneWolf-53 earned 0 total points
ID: 22755415
OK I found the culprit.
Removed shockwave flash and reinstalled it with the result that there have been no further issues at all. :)
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by:PCBONEZ
ID: 22764952
I said:
->> Some file in IE7 that calls up or uses ntdll.dll may have gone corrupt.

Solution was:
->> Removed shockwave flash and reinstalled it

Shockwave is an IE plug-in which means I correctly identified the problem.

.
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Author Comment

by:LoneWolf-53
ID: 22772490
Well sorry bud but "some file" is pretty darn vague when you consider the couple hundred thousand on my computer so I'm not buying.

Had you said "plug in" then fine but you didn't.
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Expert Comment

by:PCBONEZ
ID: 22772991
I said reinstall IE, that would have required the plug ins be reinstalled too.
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Author Comment

by:LoneWolf-53
ID: 22773672
You must not be reading the posts very well.

A number of posts back I posted.....  "I'll try replacing the ntdll.dll file but to be honest would have thought that would be replaced by doing a repair installation of XP and doing that necessitates the replacement of all service packs as well as IE7 so it has been reinstalled as well."


I ran a repair install twice after which you must reinstall all hotfixes and service packs and IE7 is part of that process.

I can only assume that IE6 was damaged and installing IE7 made no difference and I'm not aware how the embedded IE6 could be reinstalled short of doing a clean install which was not an option.

One thing I've learned is if you want to get your point across it's best to be specific because vague just leaves too many choices/options.

It was the act of surfing other sites and coming across references to plug ins causing problems that prompted me to remove any that were in place and I might add that I didn't install any of them so they had to be a carry over from IE6.
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