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Outlook 2003 keeps asking for password even when it is ticked in e-mail account

Posted on 2008-10-19
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Last Modified: 2013-11-05
I have Office 2003 installed on my PC and use Outlook 2003 for my e-mails, it is a standard account (account name@sky.com) and is not on an exchange server.
The 'remember password' is highlighted in the e-mail account but for some reason, every time i try to send mail, it asks for account name and password.
Any ideas??
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Question by:Peebee45
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by:hewittg
ID: 22753794
You may have looked at this, but this may address your issue.

Glenn

http://support.microsoft.com/kb/290684
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Author Comment

by:Peebee45
ID: 22753995
Thanks, it worked!
However I now have a second question, I have had to rebuild PC due to a virus attack.
Outlook is now working and I have retrieved my pst files and archives, so I have my mail, unfortunately I have no contacts in my address book, I have looked for PAB files WAB files with no success.
Could you help?
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hewittg earned 2000 total points
ID: 22754059
If you have not found a PAB file, I am almost sure when you rebuilt, you did not save or it corrupted the correct files to keep them.  One note though, it is a hidden file, make sure you set your options to view hidden and system files.

Glenn
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Author Closing Comment

by:Peebee45
ID: 31507658
Your original answer solved the main problem, I found my address book one the pst file was updated correctly.
Thanx
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