Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook / Exchange - "550 Authentication turned on in your email client"

Posted on 2008-10-19
7
Medium Priority
?
3,726 Views
Last Modified: 2013-11-30
Hey,
A client of ours has been havng issues sending us email.

It works sometimes but not others. Kinda 50/50.

The bounce message they get is as follows:
---------------------START
The message that you sent was undeliverable to the following:
      emailaddress@ourdomain.com (550 Authentication turned on in your email client.)
---------------------END

I think they are using Groupwise as a mail server.
We are using SBS 2003 with Exchange.

How should we troubleshoot this?

Regards
Mitch
0
Comment
Question by:SM17CH
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 5

Expert Comment

by:madhusk
ID: 22755419
"550 Authentication Turned On in your Email Client" is more a generic Event. I believe there is a limit of 50 emails per 300 seconds lapse time. If you are doing a Large mailing this could be the problem. Or If there is any bad email address also this error could be returned.

Regards,
Madhu
0
 
LVL 2

Author Comment

by:SM17CH
ID: 22755449
It happens to our client generally when sending a single email to one of our staff. Sometimes there are a couple being CC'd as well.
0
 
LVL 5

Expert Comment

by:madhusk
ID: 22756612
What protocol they are using to configure the client like POP3 IMap Etc..

Regards,
Madhu
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Author Comment

by:SM17CH
ID: 22809963
Sorry for slow reply. I had to do some more investigation

It seems its not only this one client.

Another using GMAIL received this bounce message half a dozen times on different days. However they where able to successfully send a messages by resending or waiting 5 mins....

>>>>>>>>>>>>>>>>>>>>>>
This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

     my email address here

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-ti-out-0910.google.com [209.85.142.188] is currently not permitted to relay
550-through this server. Perhaps you have not logged into the pop/imap server
550-in the last 30 minutes or do not have SMTP Authentication turned on in your
550 email client. (state 14).
>>>>>>>>>>>>>>>>>>>
0
 
LVL 2

Accepted Solution

by:
SM17CH earned 0 total points
ID: 23024385

Turned out to be a DNS issue thanks for the help anyway.
0
 

Expert Comment

by:sharapov
ID: 24558574
SM17CH,

We are having the same issue. How were you able to resolve it?

Thanks
Sharapov
0
 

Expert Comment

by:jgatlin1
ID: 37408345
SM17CH,

We are having the same issue. What was the DNS issue?

Jim
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question