Solved

Outlook / Exchange - "550 Authentication turned on in your email client"

Posted on 2008-10-19
7
3,714 Views
Last Modified: 2013-11-30
Hey,
A client of ours has been havng issues sending us email.

It works sometimes but not others. Kinda 50/50.

The bounce message they get is as follows:
---------------------START
The message that you sent was undeliverable to the following:
      emailaddress@ourdomain.com (550 Authentication turned on in your email client.)
---------------------END

I think they are using Groupwise as a mail server.
We are using SBS 2003 with Exchange.

How should we troubleshoot this?

Regards
Mitch
0
Comment
Question by:SM17CH
7 Comments
 
LVL 5

Expert Comment

by:madhusk
ID: 22755419
"550 Authentication Turned On in your Email Client" is more a generic Event. I believe there is a limit of 50 emails per 300 seconds lapse time. If you are doing a Large mailing this could be the problem. Or If there is any bad email address also this error could be returned.

Regards,
Madhu
0
 
LVL 2

Author Comment

by:SM17CH
ID: 22755449
It happens to our client generally when sending a single email to one of our staff. Sometimes there are a couple being CC'd as well.
0
 
LVL 5

Expert Comment

by:madhusk
ID: 22756612
What protocol they are using to configure the client like POP3 IMap Etc..

Regards,
Madhu
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 
LVL 2

Author Comment

by:SM17CH
ID: 22809963
Sorry for slow reply. I had to do some more investigation

It seems its not only this one client.

Another using GMAIL received this bounce message half a dozen times on different days. However they where able to successfully send a messages by resending or waiting 5 mins....

>>>>>>>>>>>>>>>>>>>>>>
This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

     my email address here

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-ti-out-0910.google.com [209.85.142.188] is currently not permitted to relay
550-through this server. Perhaps you have not logged into the pop/imap server
550-in the last 30 minutes or do not have SMTP Authentication turned on in your
550 email client. (state 14).
>>>>>>>>>>>>>>>>>>>
0
 
LVL 2

Accepted Solution

by:
SM17CH earned 0 total points
ID: 23024385

Turned out to be a DNS issue thanks for the help anyway.
0
 

Expert Comment

by:sharapov
ID: 24558574
SM17CH,

We are having the same issue. How were you able to resolve it?

Thanks
Sharapov
0
 

Expert Comment

by:jgatlin1
ID: 37408345
SM17CH,

We are having the same issue. What was the DNS issue?

Jim
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now